Service Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Business Manager - Commercial&Portfolio

Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity. This role is contributing to the Motion Service division in Belgium and Luxemburg as part of our Central European organization. Main stakeholders are the Country Motion Manager and the Motion Service Area Manager. In this role you will operate from our headquarter in Belgium and the local service center both located in Zaventem / Diegem. You will be mainly accountable for: • Creating and driving implementation of service strategy as a member of the management team. • Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses. • Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.). • Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction. • Driving continuous improvement of field service quality, enabling a first-time-right implementation. • Steering performance of the field service activities by following up on Key Performance Indicators (KPIs) and driving corrective actions based on them.

Qualifications for the role

• You enjoy working with the relevant tools and methodologies of our Service division and the development of the Industrial market;
• Ability to demonstrate your experience in a relevant service environment
• Possess an enhanced knowledge of Microsoft Office, Sales Force and SAP knowledge is an advantage
• You are passionate about working with different dynamics of your team and manage your team to uplift them to a higher level.
• Have a demonstrated track record in negotiations with different levels of decision makers in an industrial environment.
• You are at ease communicating in Dutch, French and English

What's in it for you?

• Manage a team of motivated individuals, make them grow and keep growing with them
• Help customers in driving efficiency and sustainability, making a strong impact
• Get exposed to cutting-edge technology in Motion and have a visible impact on the future

Benefits

• Company car
• Employee Share Acquisition Plan
• Learning & development offering
• Career advancement opportunities
• Flexible work practices

More about us

ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #My ABBStory