Mercosul Line is part of the CMA CGM Group, a world leader in maritime transport and logistics. Mercosul Line is one of the leading players in Brazil's domestic container shipping market. It offers comprehensive and integrated services for greener transportation.

Deal/ manage people and provides constant coaching and mentoring to team members.

Be fully responsible for customer satisfaction, own and manage all customer escalations and NPS follow up; Customer satisfaction improvement, deliver results the company requests, deliver main targets.

Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and or trends;

Drive continuous improvement of process performance and team efficiency.

Contribute to restructuring processes, reducing the risk of errors and impacts for customers.

Organize/reorganize area and activities whenever necessary aiming to continuously increase productivity.

Ensure that all process maps and SOP's are updated and in practice.

Create metrics to monitor team productivity and reduce overtime.

Coordinate the team in order to ensure performance of department according to company´s targets.

Ensures that the team members have the highest level of performance in the market in terms of customer service, product knowledge, understanding of customer requirements and exploration of new solutions/opportunities

EDUCATION & EXPERIENCE REQUIREMENTS

Degree: Degree Required in Business Administration, International Commerce, Logistics, Economy, Engineering.

IT and System Requirements: Computer user (Excel, Word, Power Point, Windows, Internet) and E-cargo and CRM (Sales Force) system.

Language: English (advanced) and Spanish (intermediary)

Experience: Minimum 5 years’ experience in international commerce and national Logistics. Minimum 2 years’ experience leading teams.

Come along on CMA CGM’s adventure