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GET TO KNOW US
We are hiring a CX Global Training Analyst to our CX Global team in São Paulo!
Team overview
The objective of the CX Training team is to ensure that the frontline teams are prepared (with knowledge, skills and mindsets) to provide the best service to our customers, for that, we're seeking an energetic and enthusiastic individual to deliver our best trainings to our frontline teams across Brazil, Latam, the United States, and Europe. You'll play a vital role in ensuring these teams are equipped to provide exceptional service to our customers by delivering engaging and impactful training sessions.

YOUR IMPACT

• Deliver engaging training sessions in English & Portuguese;
• Translate requirements into training that will guide employees in their current role;
• Performs TNA, scoping, learning project planning and execution/deployment;
• Design and develop online training materials (VILC or ILC) by applying adult learning concepts and methodologies;
• Use existing knowledge combined with analytical skills to identify updates and improvements on course content;
• Develop educational solutions including quick guides, roles plays and assessments in different formats specific to the area/need;
• Create reports and presentations about your activities to stakeholders and the direct leader;
• Supports course development for complex projects by providing subject matter expertise for Instructional Designers;
• Work with a global team (must be available to work extra hours, shift hours or in other training locations as needed to support the global team and/or stakeholders);
• Delivery Training: ILC (Instructor-led course) and VILC (Virtual Instructor-led course);
• Maintain classroom facilities, training center and equipment and ensure learning materials necessary for the class are available;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Previous working experience in Training;
• Bachelor's degree (in related field preferred);
• Strong understanding of adult learning and facilitation methodologies;
• Experience in learning management systems (LMS);
• Advanced English skills (mandatory). You will be tested. Spanish is a plus;
• Experience with Customer Experience (in a tech company is a plus);
• Proficient with Microsoft Powerpoint, Pacote office and Google Slides;
  
• Excellent verbal and written communication skills;
• Strong presentation skills;
• Ability to execute within timelines, under conditions of multiple deadlines and changing priorities;
• Excellent organizational and time management skills;
• Strong attention to detail, highly self-driven and results oriented;
• Project Management skills.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Training and Advanced English are mandatory requirements.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!
Our benefits include:
WELLNESS: Health, dental, and life insurance.
FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.
WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.
PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.
CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.
CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You'll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!
And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and Linked In!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.
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