MAIN RESPONSIBILITIES

• Assist in the setup, execution, and monitoring of CRM campaigns across various channels such as email, SMS, and in-app notifications. Ensure campaigns are delivered on time and to a high standard.
• Help maintain and update customer databases to ensure accurate and up-to-date information. Assist in segmenting customer lists for targeted campaigns.
• Support the CRM team in analyzing campaign performance, generating reports, and providing insights that contribute to the optimization of CRM activities.
• Assist in developing and maintaining relationships with customers by responding to inquiries and resolving issues in a timely manner.
• Coordinate with the content and design teams to ensure that all CRM communications are consistent with the brand’s voice and style.
• Conduct research to understand customer behavior and trends, and provide recommendations to improve customer engagement and retention strategies.

EXPERIENCE & QUALIFICATIONS REQUIRED

• Bachelor’s degree in Marketing, Business Administration, or a related field. Relevant internships or coursework in CRM is a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. Basic understanding of CRM platforms and email marketing tools is desirable.
• Excellent verbal and written communication skills, with the ability to work effectively with team members and external stakeholders.
• A proactive approach to problem-solving with a basic understanding of data analysis and reporting.
• Eager to learn and grow within the field of CRM, with a keen interest in customer experience and marketing strategies.
• Familiarity with Microsoft Office Suite (Excel, Word, Power Point) and a willingness to learn new software tools relevant to the role.
• Fluent in English, with strong written and verbal communication skills. Knowledge of additional languages is an asset