MAIN RESPONSIBILITIES

• Customer Relationship Management: Assist in maintaining relationships with VIP customers by responding to inquiries and resolving any issues in a timely and professional manner.
• VIP Campaigns & Promotions: Support the VIP team in executing personalized promotions and campaigns tailored to high-value clients. Ensure all communications are delivered on time and aligned with the brand's strategy.
• Reporting & Analysis: Assist in tracking and reporting VIP activity, providing insights into customer behavior and campaign performance. Help identify opportunities to improve VIP engagement and retention.
• Liaison with Other Teams: Work closely with other departments, such as Marketing, CRM, and Customer Support, to ensure VIP customers receive consistent and high-quality service across all touchpoints.
• Account Management: Assist in identifying VIPs, monitor their activity and make sure we are proactively engaging with them to understand their needs and ensure they are receiving the appropriate level of service.
• Event Coordination: Help organize and coordinate VIP events, ensuring a seamless experience for clients. This includes managing invitations, logistics, and follow-up communications.
• Customer Insights: Collect feedback from VIP customers and provide recommendations to improve the overall VIP program and customer experience.

EXPERIENCE & QUALIFICATIONS REQUIRED

• Education: Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field. Relevant internships or experience in customer service or hospitality is a plus.
• Skills: Strong interpersonal and communication skills, with the ability to build and maintain relationships with high-value customers. Excellent organizational skills and attention to detail are essential.
• Customer-Centric Mindset: Passionate about delivering exceptional customer service, with a proactive approach to anticipating VIP clients’ needs.
• Multitasking Ability: Capable of handling multiple tasks simultaneously in a fast-paced environment.
• Tech Savvy: Proficiency in Microsoft Office Suite (Excel, Word, Power Point) is required. Familiarity with CRM tools and data analysis is a plus.
• Languages: Fluent in English, with strong written and verbal communication skills. Knowledge of additional languages is an asset.
• Passion & Enthusiasm: A keen interest in the i Gaming or entertainment industries is desirable, along with the drive to grow in the VIP management field.