Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

We are seeking a Call Center Application Specialist to join the Personal Debt Solutions team in a hybrid environment. You'll have the flexibility to work from Ontario or Quebec while taking ownership of the following responsibilities:

• Oversee inbound contacts ensuring a consistent and high level of customer service.
• Configure Ring Central application to meet the specific needs of the organization. Ensure compatibility with existing systems.
• Troubleshoot and resolve application issues, including bugs and integration problems to ensure minimal disruption to clients.
• Collaborating with internal BDO IT and Ring Central IT when changes and adjustments need to be made in the system.
• Responsible for the overall administration and management of the Ring Central support platform.
• Pulling data, analyzing data, and proposing solutions.

How do we define success for your role?

• You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and Collaboration
You understand your client
• 's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your experience and education

• You have a post-secondary education
• If you have a Data Analytics certification, it will be considered an asset.
• You have excellent communication (both verbal and written) in English. French language abilities will be considered a strong asset.
• You have at least 3 years of experience with Ring Central Technology or a similar platform.
• You have demonstrated proficiency in Microsoft Office, specifically Word, Outlook, and Excel
• You have advanced customer service and telephone communication skills with a focus on active listening
• You can work in a fast-paced, high-volume, detail-oriented environment with a strong focus on multi-tasking, organizational, and time management skills
• You have demonstrated professionalism, displaying a courteous, friendly, and positive attitude
You may have to work various shifts, inclusive of evenings, weekends, and holidays.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada's Top 100 Employers for 2024 . This recognition is a milestone we're thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
  
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
  
• We support your achievement of personal goals outside of the office and making an impact on your community.
  

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.


Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.


Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader , we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us .

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct : Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click "Apply now" to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page .

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