JOIN OUR TEAM!
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.   Are you ready to grow your career? Let's grow together!
Canada Foodservice Training Developer
Department: Foodservice
Location: Laval, QC; Toronto, ON or Calgary, AB
Hybrid work: 3 days at the office and 2 days remotely
Type of employment: Permanent, Full Time (40 hours)
THE ROLE
Reporting to the Director, North America Operations Support Foodservice within our Foodservice team, the Canada Foodservice Trainer is responsible for supporting the global Marketing category teams through training strategy development, program execution planning and program content creation of all North America Foodservice category concepts to include Cold Dispensed, Hot Dispensed and Fresh Food. He/she will be responsible for creation, accuracy and delivery of the Foodservice concept syllabus, script, operational execution documents and in-store training processes consistently across our North America network, working directly with and alongside the BU field trainer, BU Operations and store managers in their own store supporting and executing global marketing procedures and policies.
WHAT YOU’LL DO
Excited to embark on a journey with us? Here's a breakdown of the key responsibilities in this role:

• Develop training program strategy and documentation for proper execution of current and future Foodservice Concepts in collaboration with our Global Marketing Category Teams and Business Units.
• Partner with our North America Training and Development team and equipment suppliers to create and distribute concept reference guides, job aides and e-learning modules.
• Collaborate with our North America Training and Development team to track and communicate e-learning module completion rates. Responsible to communicate and track with BU Leaning partner and BU Field Trainer.
• Ability to translate training materials from English to French and deliver concept training syllabus, script and training manual(s) to BU Training and Operational teams.
• Conduct and lead in store field training of BU Field trainers, store employees and operation teams on all new Foodservice programs, modeling an established train the trainer program.
• Follow up with and conduct refresher training activities supporting our Business Units as needed.
• Manage Foodservice training schedule supporting large scale roll-out activities in collaboration with the Business Units.
• Manage and schedule product suppliers and equipment suppliers training support activities as necessary for a solid end to end training program ensuring full support across multiple Business Units simultaneously.
• Participate as part of the global foodservice team contributing to research, development, testing, roll out and planning activities.
• Actively participate with the category development project teams to assess the need, develop and deliver new training materials in partnership with the Execution Team and the BU for new pilot concept training.
• Provide recommendations and learnings for new concept operational optimization and improved efficiencies.
• Responsible for coordinating with the Food Safety and Quality Assurance Directors ensuring that training meets all FSQA and HAACP requirements.
• Communicating both verbally and in writing the performance abilities and best practice sharing of all field training activities. Update documents and processes capturing all best practices.
• Identify, suggest, train, and continuously collaborate with BU training personnel, ensuring that the manager, assistant manager and store employee Foodservice training programs are delivered.
• Regularly communicate and share best practices with Europe Foodservice training resources.
• Flexible with working hours and travel to support all global ways of working.
• Consult and advise with Business Unit Management and Global Marketing teams in analyzing training needs, effectiveness, delivery methods and concerns.
• Conduct needs analysis and provide recommended actions based on field visits.
• Operate within budgeted expectations.
• Serve Safe certified; dual role certification desired.

WHAT YOU’LL NEED
We want you to join our team! Here's what we're looking for:
Education

• High school diploma or equivalent
• College preferred

Experience:

• Minimum 5 years experience working in Fast Moving Consumer Goods retail and/or Foodservice industry
• Extensive experience in training, leadership, team building, and project management
• Supervisory experience desired
• Ability to translate English training documents into French.

Knowledge and skills:

• Experienced with relevant Microsoft business suite software and other industry programs
• Strong communication skills, both verbally and written
• Customer service-oriented / excellent customer service skills
• Consistently delivering within deadlines
• Communicates effectively (written and oral) with customers, management, associates, and vendors.

Language skills

• Bilingualism required (French and English), both written and spoken, as the person will be called upon to serve English-speaking regions.

WHY YOU SHOULD WORK HERE:
At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:
Benefits package:

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!
At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.
We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process
Job Types: Full-time, Permanent
Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Laval, QC H7L 0E3: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This position requires the translation of training materials from English to French, as well as the writing of the syllabus, script, and training manuals for the operational and training teams

Education:

• DCS / DEC (required)

Work Location: Hybrid remote in Laval, QC H7L 0E3