• Applies a structured change management approach and methodology for the people side of change caused by projects, organizational changes, and other change efforts within health care primarily across the VPP. Develops a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Initiates, cultivates, and maintains an effect change network of change champions and develops influence within the network and provides change related coaching, mentoring, and support to change champions.
• Identifies potential people-side risks, anticipates points of resistance, and develops specific plans to mitigate or address the concerns (identify resistance and performance gaps, develop, and implement corrective actions).
• Conducts readiness assessments; evaluates results and presents findings in a logical and easy-to-understand manner.
• Develops a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan, in collaboration with leaders and vested parties.
• Supports the execution of plans by employee-facing managers and business leaders.
• Provides active and visible coaching to executives and leaders who are change sponsors.
• Creates and manages measurement systems to track adoption, utilization, and proficiency of individual changes.
• Creates and enables reinforcement mechanisms and celebrations of success.
• Works with project teams to integrate change management activities into the overall project plan.
• Works with, Learning, Human Resources and Organizational Development specialists in the formulation of plans and activities to support project implementation.
• Facilitates knowledge transfer from clinical staff to project teams regarding clinical workflows and business processes.
• Performs additional duties as required.

• A level of education, training, and experience equivalent to a Master’s degree in Organizational Development, Organizational Change, or Business Administration and seven (7) years of experience in leading change or technology change in a health care setting. PROSCI Certification or equivalent experience of change management principles and methodologies is an asset.
• Demonstrated recent knowledge of the systems, culture and organizational systems intelligence in a health care organization.
• Demonstrated experience in leading change in a clinical setting.
• Demonstrated expert knowledge and leadership in Organizational Change.
• Demonstrated experience leading a team and fostering a respectful, motivating and supportive environment.
• Demonstrated expert knowledge in change theory and adoption principles and how these principles can be translated into implementation strategies to generate positive outcomes for patients.
• Demonstrated problem solving and root cause identification skills.
• Demonstrated ability to manage relationships and influence senior leadership.
• Demonstrated analytical and decision-making abilities.
• Demonstrated knowledge of Lean or related process improvement principles.
• Demonstrated ability to see the “whole picture” in relation to the project.
• Proven ability to influence, engage, collaborate on and coordinate change activities successfully and positively across multiple organizations.
• Exceptional verbal and written communication skills.
• Ability to translate complex ideas and technical concepts into compelling visuals
• Familiarity with project management approaches and methodology.
• Experience with large scale organizational change efforts.
• Experience with strategic planning and tactics and problem solving and root cause analysis skills.
• Ability to influence others to move towards a common vision.

• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Supports team members on their learning journey related to Indigenous-specific Anti-racism, Indigenous Cultural Safety and Humility, DEI and anti-racism.
• Works collaboratively with appropriate Indigenous teams and Diversity Equity and Inclusion departments to ensure holistic application of culturally safe, equitable and anti-racist lenses.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to Work Perks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.