Client Support Analyst (100% remote)

Canada Job Openings

Telus Health

Montreal

FULL TIME

October 11, 2024

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As an ongoing Client Support analyst, you will provide frontline support for pension plan administration software, conduct root cause analysis, manage service requests, and perform testing while ensuring high-quality service and adherence to SLAs.

Responsibilities

Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the Life Works software
Contribute to root cause analysis related to requests for changes to software or internal processes
Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected
Document requirements and provide expected results to the different support teams for investigation
Perform unit testing and validate regression testing results related to software updates
Use the appropriate tools or software to assign requests to support teams, track or follow up on requests
Manage assigned tasks effectively to completion in order to meet high level of service

Requirements

University degree in computer science, mathematics or any other related discipline
A minimum of 2 years of relevant experience
Excellent written and oral communication in English
Flexible and able to work with tight deadlines
Excellent team spirit
High level of attention to detail, initiative and organizational skills
Some travel may be necessary

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

We regret to inform you that this job opportunity is no longer available as it has expired

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