The Client Support role will provide service excellence to our personal insurance customers and insurance markets by managing our policy endorsement and new business processes. This includes keying into company portals and ensuring service standards are met. The individual, when needed, will also provide back-up support to the other client support staff in the department. You are passionate about delivering outstanding customer service in a fast-paced environment.
What you will do:

• Assist with application and new business processing
• Key new business and endorsements in company portals
• Work with Brokers to ensure accurate processing that complies with Cowan’s standards
• Review new business and renewal policies to ensure accuracy and completeness
• Work on Personal Insurance projects to support the department

What you will bring:

• RIBO license or ability to obtain RIBO is an asset
• CAIB or CIP designations (or working toward designations) would be an asset
• Excellent communication skills
• Ability to manage high volume while maintaining attention to detail
• Professional, proactive, and positive work attitude is essential
• Proficiency with Microsoft Office Products
• Experience with EPIC would be an asset

Who we are:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!
What sets us apart?
Be in good company
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.
Challenge your thinking
You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.
Grow together
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.
Benefits and perks

• Competitive salary
• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Are you interested?
Please Apply!
This position is subject to appropriate background checks that may include credential, employment, credit, criminal and reference checks.
While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.
We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, sexual orientation.
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