Canada Job Openings
TD Bank
Contact Center Rep IV, TD Insurance General Insurance
Saint John
FULL TIME
August 30, 2024
Work Location:
CanadaHours:
35Line of Business:
Personal & Commercial BankingPay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
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Make people ’ s day : s trive to deliver an outstanding customer service experience by deepening relations through value based advice co n versations, friendly support through your knowledge of TD products, services and solutions.
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Solve problems efficiently: r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
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Achieve your goals: c onsistently r each performance objectives , including customer experience survey results, advice and quality goals, compliance regulations , and productivity targets .
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Never stop learning: a ctively p articipat e in ongoing training and coaching support to help you continue to grow and develop in your role .
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Post secondary education and/or relevant experience
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(Quebec ONLY ) minimum education requirement: Secondary school diploma or equivalent level of education and a decision issued by the AMF recognizing at least three years of full-time employment experience.
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Must be available to work Monday – Friday between 8am – 11pm and Saturdays between 9am – 6pm
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Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns with value based advice conversations. (Preference given to those with experience in financial or service industries.)
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Ability to multitask and navigate through computer systems , applications , and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics .
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D igital literacy across a broad range of devices ( e.g. , smartphones, tablets, laptops, headsets, etc.) .
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Flexibility, resiliency, and a positive attitude when responding to challenging situations.
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Ability to work both independently and as part of a team .
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Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices .
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Ability to communicate effectively with customers and colleagues, both verbally and in writing.
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General Insurance ( Ex: Other Than Life for Ontario ) and/or license in your home province is an asset.
Who We Are
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement:
N/A.
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