We operate two pet-friendly, family-owned, mid-sized hotels: the Recreation Inn & Suites and Dilworth Inn. We also conduct dog interviews so that if your dog is well-behaved, they are welcome to join you behind the desk.
We are seeking experienced Front Desk Agents to join our talented, friendly teams at two beautifully landscaped, family-owned, mid-sized hotels.
Key responsibilities:

• Be friendly, and welcoming & ensure guests receive a positive first and last impression.
• Create and modify guest reservations.
• Enter booking details accurately in our reservation system.
• Complete check-ins and check-outs.
• Complete daily projects and communications to ensure organized operations.
• Coordinate room status updates with housekeeping & maintenance.
• Complete daily checklists and tasks to maintain organization at the front desk.
• Complete management reports, department projects, and other tasks as requested.
• Assist with making coffee and setting up breakfast rooms during slow times of the year, staff shortages, and as requested.
• Other duties as assigned.

Requirements:

• Previous front desk, or similar experience, is a huge advantage for you!
• Punctual, reliable, team player with a customer-service-oriented personality.
• Friendly and professional personality.
• Excellent oral and written communication skills.
• Proficient with Microsoft Office Software in particular Excel.
• Able to work day shifts (7 am to 3 pm) and evening shifts (3 pm to 11pm) including weekends and holidays.

Job Details:

• Permanent, full-time.
• Wages $19.00 - $21 CAD
• Competitive salary based on experience and performance.
• Warm, caring environment with a team of really nice people.
• Opportunities for career development & training.
• Possibility for advancement.
• Free parking on-site.
• Treats and team-building activities.
• Company events.
• Dog-friendly front office (with pre-approval)

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NOTE: This job is NOT open to applicants outside of Canada. We do not have an LMAI, nor can we provide staff accommodations. Applicants must be able to work legally in Canada at time of application/ start date.
Job Type: Casual
Pay: $19.00-$21.00 per hour
Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Company events
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Ability to commute/relocate:

• Kelowna, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Unfortunately, we are unable to support LMAI candidates at this time. Are you currently living in Kelowna BC and able to legally work in Canada at the time of submitting your application?
• Do you have a mature, calm, quiet, well-behaved, and friendly dog that you want to bring with you to work some days? (Dogs must have their dog bed, obey basic commands, and be quiet and mature. They must also pass a separate interview for approval).

Work Location: In person