• Configure and customize Salesforce objects, fields, page layouts.
• Develop custom reports and dashboards to track key metrics and provide insights.
• Provide training and support to end-users on Salesforce functionality.
• Collaborate with stakeholders to gather requirements and implement solutions.
• Stay up-to-date on Salesforce releases and new features.
• Maintain and apply knowledge of the application landscape, partnering with technical and functional staff to improve usage of Salesforce to ensure full capabilities are being leveraged.
• Lead day-to-day activities and ensure that issues are brought to the attention of the appropriate colleague and/or supervisor for resolution.
• Lead the coordination and administration of security privileges for users in alignment with stakeholder needs and consideration of potential segregation of duties.
• Apply understanding of core operational business needs and processes to ensure transactional changes on downstream processes and systems are considered.
• Responsible for CRM Salesforce process design, including creation, review and approval of detailed “to be” business scenarios, processes, workflows and use cases.
• Coordinate and/or facilitate delivery of updates to existing solutions or implementation of new solutions through adherence to best practices for change management.
• Create and maintain reference documentation for changes and support activities.
• Act as the point of contact and coordinate input from the subject matter experts and participate in solution strategy development and implementation as well as technical stewardship.
• Oversee activities in collaboration with cross functional stakeholders and vendors.
• Clarify complex concepts/proposals in terms that are appropriate to the audience and present information clearly and concisely.
• Coordinate and/or facilitate testing, validation and deployment activities, coordinating efforts among internal staff and support partners to configure/ update and upgrade for systems.
• Build long-term relationships or partnerships with internal/external clients and suppliers to support business needs.
• Perform other related duties as required.

• Post-secondary education in a related field such a Computer Science or Information Technology
• A combination of formal training and relevant experience may substitute for academic requirement
• Minimum 3 years experience in Salesforce administration
• Experience with Apex, Visualforce, and/or Lightning Wb Components
• Excellent communication, problem-solving, and project management skills
• Experience in managing multiple priorities in a service oriented customer environment.
• Experience with ITIL and change management best practices
• Salesforce Administrator certification or equivalent experience considered an asset
• Experience developing strategic partnerships across functional areas considered an asset
• Strong computer skills; proficient in the use of office productivity and collaboration tools, preferably G Suite
• English essential, both oral and written; Bilingual (French/English) considered an asset

Ottawa, ON $70,146.95 $105,220.44 September 20, 2024