Service Desk Analyst, Tier 1

Location: Dartmouth, NS

MOBIA Technology Innovations is a Canadian-owned Business and Systems Integrator. MOBIA serves our clients and the Canadian market with five business units: Broadband and Wireless Services, Managed Services, Hybrid Infrastructure Solutions, Cybersecurity and Digital Transformation Services. MOBIA has operated in Canada for over 37 years’ and developed strategic business relationships with industry-leading technology partners to help our clients achieve positive business outcomes.

MOBIA is currently recruiting a Service Desk Analyst (Tier 1) to join our team in Dartmouth, NS. With a passion for technology and customer service, you will be an integral part of a customer-focused team with great attention to detail and respect for a job well done.

Key Responsibilities:

• Responding to internal computer users with technical problems and providing technical support via phone, email, or in person.
• Troubleshooting end-user technical issues related to software applications, hardware assets, network elements, and telecommunications systems.
• Following user guides and technical procedures to resolve issues as required.
• Creating User Guides and Documentation.
• Reproducing, troubleshooting, and resolving technical queries from users and third-party vendors.
• Providing business systems, network, and internet support to users in response to identified difficulties.
• Participating in the redesign of applications and other software.
• Other duties as required.

Skills/Qualifications:

• Completion of related Post-Secondary Diploma or Degree, i.e., IT systems management, IT networking, etc.
• 1 to 3 years of IT experience in Tier 1 support.
• Strong organizational skills, strong critical thinking skills, and attention to detail.
• Excellent communication and relationship-building skills.
• Intermediate to advanced knowledge of MS Office suite.
• Administration experience with Microsoft Active Directory and Windows desktop management.
• Administration experience in Microsoft Azure and Office 365 solutions.
• Previous experience with VMware or virtualization is an asset.
• Previous experience with Networking and or Security appliances is an asset.
• Being bilingual in French and English is an asset.

MOBIA continuously strives to build an amazing place to work. We offer a comprehensive compensation and benefits package, as well as company-paid training, career development and company events for fun and community contribution. If contacted for an employment opportunity, please advise Human Resources if you require any accommodation.
We thank all applicants for their interest. However, only those selected for an interview will be contacted.