• Performs vehicle inspections, troubleshooting and testing to determine required or recommended repairs
• Accurately diagnose malfunctions and perform the necessary repairs for them including but not limited to repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components as required
• Examines assigned vehicle to determine if further safety or service work is required or recommended
• Verifies vehicle serviceability and ensure quality repairs the first time by conducting test drives; adjusting controls and systems as required
• Ensures that customer vehicles kept clean during repair process
• Contains costs by using warranty; evaluating service and parts options for repairs as required
• Communicates with service advisor and/or dispatcher if additional work is needed
• Aids service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way necessary to guarantee customer satisfaction
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt of parts and supplies
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized
• Documents all work performed and recommended on the repair order in accordance with standard operating procedures
• Understands the terminology of the automobile business and keep abreast of technology changes in the product
• Follows all attendance and punctuality standards with adherences to timekeeping standards; Employees are required to record the beginning and ending times of any shift, break or departure from work for personal reasons
• Follows the Code of Business Ethics and Conduct
• Understands and follows all work rules and follows directions from Supervisors
• Upholds the company’s non-disclosure and confidentiality policies
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required

• High school diploma or the equivalent GED.
• Must possess Provincial License such as Red Seal/310T. Current and in good standing with membership/registration with respective Government Agencies Specialized training and experience in the diagnosis/troubleshooting of major components (engines, transmissions, differentials), OEM training courses preferred