Job Description
The Virtual EAP Intake Counselor (Canada) will be a CCA Global Team Member. The work is remote. Their main function is to conduct assessment, provide information on services and/or psychoeducation, data collecting and provide grounding support to individual clients and their families, who are eligible for the service based on a contract with their employer.

• Completes intake assessments over the phone and via web-based self-service. Also, potentially through via live chat, and via email communications with members, including appropriate follow-up communications to complete a comprehensive assessment
• The counselor requires competency in risk, substance abuse, and psychosocial assessment, and motivational interviewing
• Intake Counselor will review all high-risk cases, complaints/service delivery issues and case escalations with supervisory staff in a timely manner
• Intake Counselor will make any and all appropriate referrals to covered EAP counseling, work-life services and manager consults, as well as non-EAP company sponsored benefits
• Intake Counselor will thoroughly document all interactions with members in our online documentation system in a timely manner

Job Requirements:
· Master’s degree or Ph D/Psy D a counselling related field.

• Active mental health license required

· Registration / clinical membership with a regulatory college or body in your province of practice – Must be registered in Canada
· Must have liability insurance

• 1+ year of professional mental health and/or substance abuse experience
• Customer service focused

· Written and verbal French language fluency required

• Effective communication on the phone, in person, and in writing
• Remote capabilities and technology core competencies

Benefits

• Paid time off

CCA, Inc. provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive
• Paid time off

Job Type: Full-time
Salary: To be discussed during interview. Open to 1099 collaboration
Schedule:

• 8 hour shift

Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:

• Dental care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Licence/Certification:

• mental health license in Canada (required)

Work Location: Remote