Join Our Team as a Customer Service & Operations Supervisor in Chile!
Location: Santiago, Chile
Company: World Courier / Cencora
Are you a passionate leader with a knack for optimizing operations and delivering exceptional customer service? World Courier is seeking a Customer Service Supervisor to join our dynamic team in Chile!
About the Role:
As the Customer Service Supervisor, you will play a pivotal role in ensuring our customer enquires and shipments run smoothly and efficiently. You will oversee the entire shipment process, from coordination to delivery, while maintaining the highest standards of quality and compliance. Your leadership will be crucial in building strong relationships with customers.
Key Responsibilities:

• Service Excellence: To ensure service excellence via a close supervision of the overall operation and staff, ensuring shipments are monitored, anticipating potential issues and acting in a timely manner to prevent them, while keeping the customers updated at all times.
• Compliance & Standards: Ensure adherence to Cencora’s Code of Ethics and quality standards (ISO 9001, ISO 14001, and Gx P).
• Shipment Monitoring: Ensure the proper utilization of our Transportation Management System (TMS) to allow for trouble-free deliveries and customer satisfaction.
• Team Development: Mentor and manage team performance, conducting regular performance reviews and fostering a culture of continuous improvement.
• Stakeholder Engagement: Collaborate with teams and other World Courier offices to optimize service delivery and customer satisfaction.
• Process Improvement: Identify challenges and implement effective solutions while ensuring all team members are trained on standard operating procedures.

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What We’re Looking For:

• Educational Background: Degree in International Trade, Logistics, Business Administration, or related fields.
• Experience: 3 to 5 years in Customer Service, with comprehensive knowledge of customs norms and procedures. Extensive experience in air transportation, imports and exports.
• Language Skills: Proficiency in English is a must.
• Interpersonal Skills: Excellent relationship-building and communication skills.
• Tech Savvy: Advanced proficiency in Microsoft 365 suite programs.
• Proactive Mindset: Ability to take initiative and manage responsibilities effectively.

Why Cencora?
At Cencora, we are committed to improving the lives of people and animals around the world. Join us to be part of a company that values innovation, teamwork, and integrity. We offer a competitive salary, comprehensive benefits, and opportunities for growth and development.
Ready to make an impact? Apply now and become a key player in our operations team!

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Chile Ltda.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned