At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for a Field Support Analyst to join our growing team and work in a consumer goods industry project.
What you´ll do
As a Field Support Analyst, you will provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable, application installation, troubleshooting, incident and request handling
What do we value?
People with initiative and responsibility, who have good diction and excellent treatment with the client. We will also value detail oriented people with strong mobile testing skills.
Key Responsibilities:

• Provide smart Hands and Feet support for Technology team on demand
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
• Co-ordination for cable patching with Vendors or enable on demand.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Installing and configuring hardware and software components to ensure usability by end users

Necessary skills and experience required:

• Advanced Troubleshooting / Problem Solving capabilities
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Knowledge / Understanding of GMP and Gx P (nice to have)
• English proficiency: Upper intermediate and above.
• Strong focus on quality and attention to detail
• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.

Why Cognizant?

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Santiago, Chile.
Shift: Full time.
Are you ready?
Join our team!