Job description

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior International Case Manager - ICO CHINA -NHC.
Principal responsibilities

• Hotline handling including English call.
• Sales driven: International product referral (credit card, global money, mortgage etc.).
• Excellent service mind-set including complaint handling.
• International account opening (E2E).
• High Risk case, VVIP case handling.

Requirements

• Pure English speaking with customer, excellent English writing.
• Excellent Cantonese and Mandarin.
• Strong management sense.
• With Project experience and change mindset.
• Strong presentation skill.
• Data analysis / RPA / Coding skill is a plus.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.