Apply for Customer Support Representative mid Role at S-workz

Colombia Job Openings

S-workz

Customer Support Representative mid

FULL TIME

October 11, 2024

Company brief
We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace! We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way.
Job Summary:
We are seeking a dedicated and experienced Mid-Level Customer Service Representative to join our team. The ideal candidate will have a proven track record in customer support, with at least 2-4 years of relevant experience, strong communication skills, and the ability to handle complex customer interactions. This role requires someone who is proactive, solutions-oriented, and committed to providing exceptional service.
Key Responsibilities:

Manage incoming phone calls and address customer inquiries efficiently and professionally.
Identify and assess customers’ needs to achieve high levels of satisfaction and resolve issues.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information using appropriate methods and tools.
Meet personal and team sales targets and call handling quotas, contributing to overall team goals.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Maintain detailed records of customer interactions, process customer accounts, and file relevant documents.
Follow communication procedures, guidelines, and policies, and take the extra mile to engage customers, and other activities the company may require from you.

Requirements and Skills:

Proven customer support experience or experience as a Client Service Representative (2-4 years preferred)
Ability to troubleshoot technical issues.
Familiarity with ticketing systems (e.g., Zendesk, Jira).
Strong phone contact handling skills and active listening abilities
Customer-oriented with the ability to adapt and respond to various customer personalities
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school diploma or equivalent
Prioritize, and manage time effectively

What we offer

Monday to Friday. Weekends off.
47 hours per week contrato indefinido (we usually work less).
Free PAC Sura + Free Body tech gym.
Full paid training.
USA calendar.
USA Client Shift.
Onsite in Medellin, Mall Vizcaya.

Job Type: Full-time
Application Question(s):

Do you have experience managing? incoming support tickets related to EDI and API issues.

Education:

High school or equivalent (Required)

Experience:

customer support: 3 years (Required)
providing support related to EDI and API issues: 1 year (Required)

Language:

English C1? (Required)

We regret to inform you that this job opportunity is no longer available as it has expired

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