Colombia Job Openings
S-workz
Customer Support Representative mid
FULL TIME
October 16, 2024
We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz you'll find more than a workplace! We promote a creative environment where all ideas are welcome, leaders are eager to help you grow and co-workers will support you every step of the way.
Job Summary:
We are seeking a dedicated and experienced Mid-Level Customer Service Representative to join our team. The ideal candidate will have a proven track record in customer support, with at least 2-4 years of relevant experience, strong communication skills, and the ability to handle complex customer interactions. This role requires someone who is proactive, solutions-oriented, and committed to providing exceptional service.
Key Responsibilities:
- Manage incoming phone calls and address customer inquiries efficiently and professionally.
- Identify and assess customers’ needs to achieve high levels of satisfaction and resolve issues.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Meet personal and team sales targets and call handling quotas, contributing to overall team goals.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Maintain detailed records of customer interactions, process customer accounts, and file relevant documents.
- Follow communication procedures, guidelines, and policies, and take the extra mile to engage customers, and other activities the company may require from you.
- Proven customer support experience or experience as a Client Service Representative (2-4 years preferred)
- Ability to troubleshoot technical issues.
- Familiarity with ticketing systems (e.g., Zendesk, Jira).
- Strong phone contact handling skills and active listening abilities
- Customer-oriented with the ability to adapt and respond to various customer personalities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent
- Prioritize, and manage time effectively
- Monday to Friday. Weekends off.
- 47 hours per week contrato indefinido (we usually work less).
- Free PAC Sura
- Full paid training.
- USA calendar.
- USA Client Shift.
Application Question(s):
- Do you have experience managing? incoming support tickets related to EDI and API issues.
- High school or equivalent (Required)
- customer support: 3 years (Required)
- providing support related to EDI and API issues: 1 year (Required)
- English C1? (Required)
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