Description:

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
In our modern offices, we provide different amenities such as casual attire and free beverages. Additionally, our benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.
As a Logistics Operations Support, you will analyze, interpret data, and provide logistics information to aid cost-effective, efficient, timely, and high-quality logistics solutions.
Some of your responsibilities are but are not limited to:

• Track and trace loads and update their status in the systems (loadboards, portals and TMS), making sure the updates are accurate and on time and responding to inbound and outbound calls, SMS or email.
• Provide accurate information and updates regarding shipments, delivery schedules, and any related concerns.
• Respond to customer and carrier emails promptly and professionally.
• Conduct activity mapping exercises to optimize processes for Tech-enabled Talent.
• Provide support in defining activities for our program initiatives.

Requirements:

What would help you succeed:

• Believe and love what you do.
• Objective oriented.
• Self-motivated.
• Problem solver.
• Very proactive person.
• Good customer service skills.

Minimum requirements:

• Studies: High School Degree is required. Desirable (but not required) studies in International Business, Business Administration, Foreign Trade, or Logistics related. Other studies are also considered.
• Experience: At least 6 months of experience working in bilingual customer service, back office, operations, logistics, tracking shipments or related.
• Language: Excellent English skills. B2+ or higher is preferred.

Perks:

• Schedule: Thursday to Monday from 3:00 p.m. to 11:00 p.m., following the American Calendar. During the first weeks (training period), the schedule will be Monday to Friday 8:00 a.m. to 5:00 p.m.
• Contract: Indefinite term contract + Benefits.
• Location: Remote Colombia
• Salary: $ 2'500.000 COP + Night Surcharge

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?