Roca Alliances is a specialized recruitment firm in the tech/IT sector, connecting top talent with leading global companies. We provide customized hiring solutions, ensuring a perfect match for every role. Our expertise in industry trends enables efficient, targeted recruitment. Committed to excellence, we build lasting partnerships that drive business growth. Roca Alliances helps organizations thrive by delivering the right professionals for their needs.
We are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years , serving diverse industries in over 20 countries and managing more than 15 million endpoints globally.
Position Overview:
The Technical Program Manager (Scrum Master) will be responsible for driving cross-functional collaboration, ensuring successful project execution, and delivering high-quality software products on time. Your role will involve facilitating scrum ceremonies, coaching the team on agile best practices, and acting as a liaison between the team, product owner.
✨ Key Responsibilities ✨

• Develop and execute program plans aligned with organizational goals.
• Define project scope, goals, and deliverables with stakeholders.
• ️ Organize and facilitate scrum ceremonies (sprint planning, daily stand-ups, reviews, retrospectives).
• Manage Jira processes, reporting, and dashboards for the engineering team.
• Track and communicate team progress, velocity, and sprint goals using the best tools and metrics.
• ️ Remove impediments and blockers to optimize team performance.
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• Facilitate collaboration across teams for unified project delivery.
• Coach the team on agile best practices, fostering self-organization and cross-functionality.
• ️ Manage risks, issues, and dependencies, escalating when necessary.
• ✅ Ensure deliverables meet high standards of quality.
• Foster a culture of continuous improvement and innovation.
• Regularly communicate program status, milestones, and risks to stakeholders.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Certified Scrum Master (CSM) or equivalent certification.
• 5+ years as a Scrum Master and Kanban expert in software development.

Skills & Competencies

• Proficient in Agile methodologies (Scrum, Kanban, XP), Jira, Trello, and more.
• Excellent communication, leadership, and conflict resolution skills.
• Strong organizational skills, attention to detail, and ability to thrive under pressure.
• Knowledge of the software development life cycle and quality assurance processes.