Commercial Operations Specialist with English/French

Life Scan Czech Republic

Commercial Operations Specialist
Customer Service Representative with English and French

Our vision is to create a world without limits for people with diabetes and related conditions.

Join us at Life Scan, maker of the iconic One Touch® brand diabetes products to bring to life our mission to deliver personalized health & wellness experiences that engage people to live their best lives. Life Scan has an unwavering commitment to improving the quality of life for people with diabetes by developing agile products defined by simplicity, accuracy, and trust to enable knowledge, wellness and health. We have virtual, dynamic and on-site employees in markets around the globe.

Life Scan is headquartered in Malvern, Pennsylvania and has a 31,600 square-metre state-of-the-art manufacturing and distribution facility in Inverness, Scotland. With around 1,600 employees Life Scan serves more than 90 countries.

At Life Scan we believe our talented and passionate team is what makes us special. We inspire excellence and teamwork through our Shared Values of Care, Create, Connect and Compete.

We have a great opportunity for a Commercial Operations Specialist with English and French to join the team supporting our Belgium and UK markets. You will be located in our modern office near the centre of Prague.

What YOU will do here at Life Scan:

In this role you will be responsible for processing customer enquiries in accordance with established processes, within the required timeline, effectively and efficiently, to meet customer needs and ensure their satisfaction.
Responsibilities will include:

• Providing high-quality service and effective support in the handling day-to-day activities of the Commercial Operations role for all assigned customers (all order-to-cash processes)
• Appropriately responding to and resolving customer complaints as soon as they arise (via email or telephone)
• Providing customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, resolving client discrepancies and short payments
• Working closely with internal and external customers to ensure fulfilment of all order elements for on-time and accurate delivery
• Receiving, managing and resolving customer enquiries concerning orders, changes, cancellations, delivery dates, products, and product availability
• Reconciling customer accounts in the event of balance queries
• Ensuring other product enquiries are appropriately redirected and followed up
• Monitoring and maintaining assigned accounts
• Providing support to Commercial Operations team colleagues when required
• Providing support to other work activities that may be assigned by the Commercial Operations Supervisor or Commercial Operations Manager

Requirements: About YOU:

To be successful in this role, we are looking for a real team player who thrives in working in a fast and dynamic organisation teamed with a can-do attitude. Ideally you will have 1-2 years' experience in a similar role.
As this role will involve liaising with customers in our Belgium and UK markets, we need the successful applicant to be fluent in English, both written and spoken. You'll also have good knowledge of French. Dutch language skills would also be advantageous.
As well as:

• Excellent written and oral communication skills
• Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations and /or concerned customers
• Strong organisational skills
• An ability to prioritise tasks and work under pressure/demanding timelines
• An ability to follow specific processes and flexibility as appropriate
• Strong attention to detail
• Strong skills in structuring, analysing, and understanding data
• Knowledge of MS Outlook, Word, Excel
• An ability to operate effectively in an office environment, using computers and other office equipment

We pride ourselves in creating a fantastic team environment that allows everyone to grow and develop. Therefore, it's important to us that you have:

• High Emotional Intelligence with an ability to work with multi-cultural teams
• Able to recognise and welcome diversity
• Flexibility and a solution-oriented approach
• A spirit of continuous improvement

You must be able to work in the Czech Republic with the correct legal status, unsupported.


What you will gain from the role:
We believe that our people and excellent working relationships are at the heart of our success. Together, we create a very good team spirit and friendly atmosphere to make it a great place to work, learn and develop.
This role will also have the chance to work in an international environment and it goes without saying that we offer fantastic compensation and benefits teamed with personal and professional development.

It goes without saying that we will support you to develop both personally and professionally whilst rewarding your performance.

If you want to be seen for the talent you bring to your work, be the driver of your own career, and work with others who share your passion for success then this would be the right role for you.