HR Services Specialist I | Prague
We are looking for a HR Services Specialist I to join our Team in Prague offices.
The successful candidate will be responsible to support the delivery of corporate and local human resources projects/ processes and will contribute to set up best practices along with developing key relationships with internal stakeholders as well as supporting core team.
This role is under Hybrid model - 3x on-site, 2x full remote.
Key Responsibilities:

• Maintaining and updating SOPs and PMs on regular basis to ensure latest accurate versions are always available.
• Driving process improvements/updates as needed. Initiated either by own findings or triggered by customers/HRS colleagues including outcomes of CI process; this includes driving process improvement both within HRS team as well as with other stakeholders like HR, Talent Acquisition etc.
• Support of Standardization / Automation of HRS processes across region.
• Develop good network of internal/external groups relating to operations management.
• Training new joiners or refreshing know-how on process related specifics.
• Contribute in an active way to continuous improvement of department’s performance or company’s performance, identify opportunities of improvement for own activity and department activities constantly (Kaizen ideas in accordance with the objectives of the company and through coaching techniques); ensures Kaizen ideas implementation from team members.
• Perform audit checks.
• Using knowledge of Six Sigma. Utilizing the excel based on HR data; evaluate alternatives and provide recommendations where needed.
• Focus on expanding Knowledge Base and drive Knowledge Management to enhance self-service for employees.
• Coordinate and get involved in Global and regional projects leading to process improvements and standardizations.
• Become the SME in HR help utilization in Sales Force; making sure that all the volumes that are processed are tracked in Sales Force and categorized correctly.
• Create a positive customer experience in every interaction.
• Act as a back-up for supervisor for priorities and escalation path.
• Point of contact for HRS specialists and back up for larger range of activities.
• Responsible for complex operational cases (SF) – onboarding & offboarding processes, entity transfers, maternity/parental administration, ad hoc requests related Time&Attendance – CZE HRS GO team.
• Escalation points for low complexity cases – POC for Time&Attendance.
• Attaining performance objective established by the organization HPD goals.

Key qualifications:

• University degree or experience on similar position at least 2 years.
• Experience working for Multinational company.
• Experience with data analysis 2 years or more.
• Experience with Customer Relationship Management (CRM) applications
• Fluent Czech and English
• Proficient in MS Office (Word, Excel, Power Point 2007).

Nice to have:

• Pro-active.
• Orientation to customer – passion for enhancing customer experience.
• Good communication (written and spoken) and active listening skills.
• Puts a high priority on attaining results.
• Seeks out and supports new ideas and initiatives; readily adapts to change.
• Demonstrates the courage to raise potential issues and concerns.
• Knowledge when to decide and when to ask for approval.
• Pursues continuous learning and skill development.
• Ability to establish a functioning network of internal contacts to support deliverables.
• Able to handle multiple assignments and tasks.
• Able to coach and mentor junior team members.
• Has Solid business acumen of multinational corporations.
• Interest in new technical solutions of HR agenda.
• Able to lead small projects and project teams.

Equal opportunity statement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

Additional Information

• JOB ID: req470379
• Category: Human Resources
• Location: V Parku 2326/18, budova 10,2.&3.p.,Prague,PRAHA,14800,Czech Republic
• Nonexempt