At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. At our Ask HR Department in Medtronic, we focus on providing employees with a single point of contact for all their HR questions and we support HR in the execution of core processes to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms. Ask HR HR Employee Support Representatives are directly involved in providing customers with accurate, consistent, and timely responses to their questions and issues regarding HR policy, transactional and technology needs in an always evolving working environment.

For this role, you are required to work from Prague office 2 days a week, the rest is work from home. Medtronic does not cover the cost of relocation to Prague, Czech Republic.

• Performing administration processing of transactions, data input and verification of required documentation, identifying, navigating, researching and troubleshooting HR transactional processes related to employee life cycle processes.
• Performing daily operations whilst adhering precisely to the defined Work instructions & FAQs for your ELC (Employee Lifecycle) Team providing answers to customers on a range of topics from HR policies, Payroll, Benefits and many more.
• Flagging problems and work on A3s as per the DMAIC model.
• Supporting customers on email, phone & live chat.
• Building connections with HR Centers of Expertise and getting involved with HR projects as they arise and building your own career.
• Assisting with a wide variety of general administrative projects, providing technical and highly skilled clerical support.
• Actively contributing to our continuous improvement culture that gets everybody engaged every day in solving problems to improve the value we provide to our customers.

• Fluency in both the English and Dutch language
• 1-3 years relevant experience. Customer service experience will also be considered.
• Ability to collaborate and create alignment, generate ideas and set high standards focusing on the customer whilst fostering diversity & inclusion in everything that you do.
• Excellent problem-solving skills; ability to handle multiple competing priorities.
• You like to work in a team environment and can also work using your own initiative.
• You have excellent attention to detail and have great knowledge of the following: Excel, Word, Power Point, etc.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).