At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. At our Ask HR Department in Medtronic, we focus on providing employees with a single point of contact for all their HR questions and we support HR in the of core processes to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms. Ask HR HR Employee Support Representatives are directly involved in providing customers with accurate, consistent, and timely responses to their questions and issues regarding HR policy, transactional and technology needs in an always evolving working environment.

For this role, you are required to work from Prague office 2 days a week, the rest is work from home. Medtronic does not cover the cost of relocation to Prague, Czech Republic.
Responsibilities may include the following and other duties may be assigned:

• Performing administration processing of transactions, data input and verification of required documentation, identifying, navigating, researching and troubleshooting HR transactional processes related to employee life cycle processes.
• Performing daily operations whilst adhering precisely to the defined Work instructions & FAQs for your ELC (Employee Lifecycle) Team providing answers to customers on a range of topics from HR policies, Payroll, Benefits and many more.
• Flagging problems and work on A3s as per the DMAIC model.
• Supporting customers on email, phone & live chat.
• Building connections with HR Centers of Expertise and getting involved with HR projects as they arise and building your own career.
• Assisting with a wide variety of general administrative projects, providing technical and highly skilled clerical support.
• Actively contributing to our continuous improvement culture that gets everybody engaged every day in solving problems to improve the value we provide to our customers.

Required Knowledge and Experience:

• Fluency in both the English and French language
• 1-3 years relevant experience. Customer service experience will also be considered.
• Ability to collaborate and create alignment, generate ideas and set high standards focusing on the customer whilst fostering diversity & inclusion in everything that you do.
• Excellent problem-solving skills; ability to handle multiple competing priorities.
• You like to work in a team environment and can also work using your own initiative.
• You have excellent attention to detail and have great knowledge of the following: Excel, Word, Power Point, etc.

Experience with HR systems: Workday, Service Now, Recognize System, Cornerstone and having a basic understanding around MOS Principles, Cell Operating Systems and A3/DMAIC would be an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.