Web Platform Support Specialist

Functional area: Information Technology

Country: Czech Republic

City: Prague

Company name: Atlas Copco s.r.o.

Date of posting: Oct 1, 2024

The Role

• Assist and guide internal clients (editors, reviewers) with Web Content Management System (Adobe Experience Manager) to create, edit, manage and publish digital content across all company websites.
• Ensure excellent customer service by handling all requests and issues with respect to customer needs, with the right quality and in timely manner.
• Safeguard daily operations in process-related applications (e.g. Translation Management System, Service Now, Jira, Google Analytics, Hotjar, Confluence, Cloudflare, Uni Flip, Google Tag Manager, etc.)
• Perform bug-testing as well as test new functionalities before their release to production environment.
• Anticipate and prevent issues, take measures to avoid repeating errors.
• Create, maintain and advocate processes and systems related documentation in respective knowledge basis, assure methodologies are followed.
  
• Drive / participate in ad-hoc projects, launches of new websites and improvement initiatives.
• Provide trainings where necessary, support knowledge sharing webinars.
• Report status of work in progress, escalate risks to the Team Lead.

What you can expect from us?

• Inspiring and friendly colleagues, willing to share their knowledge.
• New things to learn every day and grow with and within the company.
• International environment - ~30 nationalities in the office.
  
• Modern office in Prague 4, close by “Pražského povstání” metro station.
  
• Wide range of benefits, such as: yearly financial bonus, extra week of vacation, Gastro Pass Card, Multi Sport card, language courses, trainings, refreshments at the workplace, sport activities, flexible working hours etc.
  
  

What we expect of you?

Experience requirements, education & knowledge:

• Excellent command of written and spoken English.
• Preferably university degree.
• Experience in digital area, customer service or helpdesk.
• Computer literacy, familiarity of Microsoft Office apps.
• Experience with WYSIWYG editors is a plus as well as if you are familiar with HTML.
• Czech / EU citizenship or work permit.

Personality requirements:

• Strongly customer oriented, service and business minded.
• Tech-savvy - eagerness to learn new things and technologies, curious mindset.
• Ability to adapt to changing priorities, well-organised and systematic “centipede”.
• Pro-active & result driven approach.
• Ability to present for various audiences.
• Process oriented, initiative, self-challenging, independently working team player.
• Very attentive to details.
• Ability to follow processes and write comprehensible documentation.

City
Prague

Passionate people create exceptional things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.