Czech Republic Job Openings
Rohlik Group
L2 IT support specialist
Prague
September 26, 2024
Your responsibilities
- Technical Support: Prioritize and resolve escalated issues quickly to minimize downtime and keep operations running smoothly. Clear and accurate issue description with investigation notes when escalating to developers.
- User Support: Provide high-level support to our internal teams, ensuring that technical issues are addressed promptly, efficiently with accent on proactive search of solutions and effective communication. Strong focus on user satisfaction.
- Team Collaboration: Regular knowledge share and team members’ support is a must. Work closely with other departments, mainly developers, business and operations users to ensure that IT solutions align with Rohlik needs.
- JIRA Administration: Manage requests in the Atlassian JIRA system, so that requests are resolved in time, required quality and with clear description to track them effectively.
- Knowledge: Create and update knowledgebase, so the whole team can benefit from shared knowledge of How-to solutions.
- Database Handling: Use internal databases (My SQL, SQL queries) create queries to alter settings and help safe and effective issue resolution.
Your experience
- Language Skills: Strong English – written and spoken, Czech language is an advantage.
- Soft Skills: Adaptability, customer orientation and ability to prioritize are essential. Willingness to learn new things and dig deep. Good time management and communication skills. Proactive approach to finding and implementing solutions.
- Technical Skills: Proficiency in the use of common office programs such as word processors, spreadsheets, and an email client. Entering and retrieving data and conducting online research. Office software and Excel is necessity. Familiarity with Atlassian JIRA ticketing administration and proficiency with My SQL, SQL queries are an advantage.
- Experience: IT or customer support experience welcomed, ideally in an e-commerce environment (2+ years of experience a big plus).
- Education: IT or administration focused background preferred, bachelor’s degree is an advantage.
About Rohlik
What we offer
Are we a good fit?
Is it the right one for you?
New Job Alerts
Deloitte
Space Security Engineer – Space Research and Satellite Communications
Prague
FULL TIME
November 26, 2024
View Job Description
Coca‑Cola HBC Austria GmbH
Customer Profitability Finance Manager
Prague
November 26, 2024
View Job Description
Red Hat, Inc.
Software Quality Engineer - JBoss Web Server (Brno Offie and Czech Republic)
Brno
FULL TIME
November 26, 2024
View Job Description
Bontaz
INGENIEUR QUALITE PRODUIT H/F Rép Tchèque Velká Dobrá ( okr. Kladno)
FULL TIME
November 26, 2024
View Job DescriptionLooking for similar job?
Medtronic
HR Support Specialist - French Speaker
Prague
FULL TIME
October 1, 2024
View Job Description
Mural (Analytics)
Product Support Specialist (EMEA)
FULL TIME
September 30, 2024
View Job DescriptionSee What’s New: Rohlik Group Job Opportunities
Rohlik Group
Marketing Research and Insights Specialist
Prague
November 8, 2024
View Job Description
New Job Alerts
Deloitte
Space Security Engineer – Space Research and Satellite Communications
Prague
FULL TIME
November 26, 2024
View Job Description
Coca‑Cola HBC Austria GmbH
Customer Profitability Finance Manager
Prague
November 26, 2024
View Job Description
Red Hat, Inc.
Software Quality Engineer - JBoss Web Server (Brno Offie and Czech Republic)
Brno
FULL TIME
November 26, 2024
View Job Description
Bontaz
INGENIEUR QUALITE PRODUIT H/F Rép Tchèque Velká Dobrá ( okr. Kladno)
FULL TIME
November 26, 2024
View Job Description