Czech Republic Job Openings
Rohlik Group
L2 IT support specialist
Prague
September 26, 2024
We're looking for a motivated L2 IT Support Specialist to join our team. You’ll be the go-to person for handling issues with Rohlik systems, managing and adjusting their settings to meet business goals, making sure everything runs smoothly behind the scenes of our webshop. Your desire to amaze the users and learn the ropes of IT administration will keep our IT support in top shape, ensuring a seamless experience for both our customers and especially our internal users.
Your responsibilities
Your responsibilities
Key Responsibilities
- Technical Support: Prioritize and resolve escalated issues quickly to minimize downtime and keep operations running smoothly. Clear and accurate issue description with investigation notes when escalating to developers.
- User Support: Provide high-level support to our internal teams, ensuring that technical issues are addressed promptly, efficiently with accent on proactive search of solutions and effective communication. Strong focus on user satisfaction.
- Team Collaboration: Regular knowledge share and team members’ support is a must. Work closely with other departments, mainly developers, business and operations users to ensure that IT solutions align with Rohlik needs.
- JIRA Administration: Manage requests in the Atlassian JIRA system, so that requests are resolved in time, required quality and with clear description to track them effectively.
- Knowledge: Create and update knowledgebase, so the whole team can benefit from shared knowledge of How-to solutions.
- Database Handling: Use internal databases (My SQL, SQL queries) create queries to alter settings and help safe and effective issue resolution.
Your experience
Your experience
Qualifications
- Language Skills: Strong English – written and spoken, Czech language is an advantage.
- Soft Skills: Adaptability, customer orientation and ability to prioritize are essential. Willingness to learn new things and dig deep. Good time management and communication skills. Proactive approach to finding and implementing solutions.
- Technical Skills: Proficiency in the use of common office programs such as word processors, spreadsheets, and an email client. Entering and retrieving data and conducting online research. Office software and Excel is necessity. Familiarity with Atlassian JIRA ticketing administration and proficiency with My SQL, SQL queries are an advantage.
- Experience: IT or customer support experience welcomed, ideally in an e-commerce environment (2+ years of experience a big plus).
- Education: IT or administration focused background preferred, bachelor’s degree is an advantage.
About Rohlik
About Rohlik
Rohlik is the leading Central European e-grocer.
Making customers happy in the Czech Republic, Hungary, Austria and Germany.
Are we a good fit?
IT
What we offer
What we offer
Personal growth
Real impact and meaningful work
Work freedom
Fair remuneration
Peer recognition
Unpaid premium membership
Sport challenges
Great team
Are we a good fit?
Are we a good fit?
Our goal in life is to make other peoples’ lives better. Such a mission is difficult, life at Rohlik is difficult – it is not for everyone.
Is it the right one for you?
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