We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.


What you’ll do:
Position title: SAP Services i Xp Intern – Sales Support Process & Technology Team
Location: Prague, Czech Republic
Expected start date: ASAP


Starting in this role, you will familiarize yourself with the different projects in the Area of Data & Machine Learning and IT Service Management from Case Management to Knowledge Management. You will learn about various details and stakeholders from the respective leads. Build business acumen and customer empathy by understanding the needs of our stakeholders. Over time, you will take on more responsibilities and ownership of identified tasks or projects/opportunities you may uncover. Your tasks include but are not limited to:

• IT Service Management
  • Manage allow lists and assignments of support personnel in business applications
  • Prepare training materials and user guides and help to enable new team members and stakeholders
  • Track feedback from users and stakeholders and create analysis and summaries of the same
  • Help with incident management, issue investigation and request routing/escalation
• Data and Machine Learning
  • Help to design, build and maintain an interactive, real-time dashboard on support operations including cross calculations
  • Actively participate in alignment meetings with management, development and project teams
  • Collect and restructure data sets required for reporting
  • Prepare training materials and user guides and help to enable new team members and stakeholders
  • Help with incident management, issue investigation and request routing/escalation
  • Collect and restructure data sets to migrate from our current ITSM solution to a new solution
• Knowledge Management
  • Contribute to editorial efforts including content structure re-designs, familiarizing yourself with the related infrastructures and sharing your ideas
  • Get involved in testing, quality checks, user panels and similar activities that assess the quality of our services
  • Update user guidelines and system documentation for editors and content creators

What you bring:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• You are currently an enrolled student at a university or a university of applied sciences:
• preferably studying in one of the following fields: Data Science, Informatics, Business Informatics or similar
• Speaking: English fluently, any other language as a plus
• Besides that, you are/ you bring:
• Team player
• Creativity
• Excellent Project Management skills
• Curiosity to learn
• A can-do attitude
• Comfortable to connect with people – virtually or in person
• Working well in virtual global environment
• Analytical Skills: Ability to ask right questions to identify the best solution path
• Interested in working with technical systems & platforms and innovative technologies

Meet your team:
The Sales Support teams focus on delivering tactical execution and support services end-to-end. Delivery occurs with high empathy to our users (sales), a high focus on scalability, and therefore in a standardized and ideally automated way, aiming to raise productivity for all involved.
The Project Associate role is part of our Support Process & Technology Co E team, which focuses on specific initiatives towards a better user experience, related to processes, communication, knowledge, and technical innovations. You will work closely with our agents, IT and various global teams to consistently challenge the status quo, but also drive broader awareness and understanding of our services and offerings. This role is in a virtual team with the option to work from our office location in Prague.


Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 401724 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.