Location: Czech Republic, Czechia
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Thales in the Czech Republic employs over 400 people from 45 different nationalities. A total of 15 teams work on projects for government agencies, banking, mobile services and the Internet Of Things (Io T) technology. At the core of our business is the development of software which we configure and embed in a multitude of different devices and form factors. These include many kinds of payment cards, SIM cards, travel passes, secure e Banking devices, authentication tokens, machine identification modules (MIM), and secure ID documents including e Passports, e ID and e Health cards, as well as e Driving licenses. Because of the international environment surrounding us every day, it comes as no surprise that English is our official corporate language.

Knowledge, Skills and Experience:

• Technical Proficiency: A strong understanding of IT systems, networks, and technologies to provide effective guidance and support to the L2 support team. This may include knowledge of operating systems, hardware, software applications, and troubleshooting methodologies. In addition, you should have intermediate knowledge of report & monitoring configuration and automation tools including Datadog, ELK and Jenkins.
• Leadership and Management Skills: Ability to lead and manage a team, including skills in team building, performance management, conflict resolution, and fostering a collaborative and supportive work environment.
• Communication Skills: Strong verbal and written communication skills to effectively interact with team members, stakeholders, and customers. This includes the ability to convey technical information in a clear and understandable manner.
• Problem-Solving Abilities: Proficiency in analyzing complex technical issues, identifying root causes, and devising effective solutions. This may involve a combination of logical reasoning, analytical thinking, and creative problem-solving skills.
• Customer Service Orientation: A focus on delivering high-quality customer service, understanding customer needs, and ensuring that support operations align with customer satisfaction goals.
• Experience: Previous experience in a technical support role, along with demonstrated experience in a supervisory or managerial capacity within an IT environment. This experience helps in understanding the practical aspects of support operations and effective team management.
• It would be preferred if you have: knowledge of Service Now, Docker, AWS, CI/CD, REST API, Kubernetes, Python, Shell Script, Geo-Redundancy concepts, ITIL framework and ISO27001 and/or TISAX standards.
• You must be fluent in English.
• We would like someone to join our team who is creative, autonomous, detail oriented, a strong verbal and written communicator, a problem solver, analytical, able to work under pressure, and a demonstrated ability to continuously improve, learn and grow.
• You must have a Degree in Computer Science, Software, Electrical Engineering, Telecommunications, Information Technology, or a related field.
• We are looking for someone with at least 3 years of system integration experience, including large projects.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!