Sales Operations Coordinator part-time

Functional area: Customer Service

Country: Czech Republic

City: Brno

Company name: Atlas Copco Services s.r.o.

Date of posting: Oct 3, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Your role

• You will be the central point of contact for one of Atlas Copco brands – Edwards, leading manufacturer of vacuum equipment for semiconductor industry.
  
• Our customers are chip manufacturers, and you will be in charge to take ownership of their order related and other complex queries and interface with local sales and service teams, technical support, logistics, supply chain, product managers, service repair centre and finance teams to deliver against customer requirements and in line with internal business objectives.
• Manage requirements and handle mostly written communication with our business partners, primarily in Ireland.
• You will support Sales team in quotation process to provide information on price, availability and other product related details and be responsible for issuing the quotes to the customers.
• You will manage and follow up on all types of customer orders, delivery dates and holds and escalate where appropriate and be responsible for your customer "Open order book management".
• You will manage customers’ service orders in SAP, follow up with field service engineers on tool installations and service centre teams on repairs of customer’s vacuum equipment and advise customer about aftersales options and return processes, including warranty cases.
• Cooperate with your teammates and provide together first-class support to our business partners.

To succeed, you will need

• Excellent level of English
  
• Great communicator, team player
• Energetic but patient in solving problems
• Able to work under stress and multitask
• SAP and other administration tools or database management systems knowledge is an advantage

In return, we offer you

• Emphasis on work-life balance. Part time job and in addition 5 weeks of vacation and 3 day-off.
  
• You can work in the comfort of your home three days a week and on other days, you meet your colleagues in the pleasant environment of our modern offices near the city center.
  
• We support your career within our company. You will have a wide range of opportunities for further professional growth and development.
• We support your further education – e.g. access to Linked In Learning. We offer soft skills trainings; language courses and we also support various wellbeing activities such as seminars/workshops on related topics.
• We are used to support and help each other – does this sound like a cliché? But it is not in Atlas Copco.
• We offer annual salary increase, Multisport card for CZK 590 and we contribute for pension insurance.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.