Sales Operations Coordinator

Functional area: Customer Service

Country: Czech Republic

City: Brno

Company name: Atlas Copco Services s.r.o.

Date of posting: Nov 15, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Are you looking for a diverse B2B office job with many opportunities to learn?
Would you like to use English or more of your languages on a daily basis?
Do you consider yourself a customer-focused person with the ability to handle multiple tasks?
We are looking for you.

What will you do?

• You will be the central point of contact for one of Atlas Copco’s brands – Edwards, a leading manufacturer of vacuum equipment.
• Our customers are companies from different industries, and you will be in charge of their order-related and other complex queries. You will interface with sales and service teams, technical support, logistics & supply chain, product managers, service & distribution centres, product companies, and finance teams to deliver the best-in-class customer experience.
• Handle written and spoken communication with our customers and business partners.
• Manage and follow up on all types of customer orders, delivery dates, and holds, and escalate where appropriate to arrange for the best on-time delivery performance possible.
• Support the Sales team in the quotation process to provide information on price, availability, and other product-related details.
• Manage customers’ service orders in SAP, follow up with field service and repair centre teams, and advise customers about aftersales options and return processes.
• Cooperate with your teammates and together provide first-class support to our business partners.

Who are we looking for?

• Great level of English; any level of Polish, Romanian, Bulgarian, Czech, or Hungarian language is an advantage.
• Great communicator, team player.
• Energetic but patient in solving problems.
• Able to work under stress and multitask.
• Knowledge of SAP and other administration tools or database management systems is an advantage.

What can we offer you?

• Good level of work-life balance. Working hours reduced to 37.5 hours per week, 5 weeks of vacation and 3 days off, various wellbeing activities such as seminars/workshops on related topics, multisport card/endorsed vouchers.
• Possible home office, pleasant environment of our modern offices near the city center, great team of people.
• Wide range of opportunities for further professional growth and development within the company, supportive management, clear career path, and development plans.
• Vast portfolio and support of your continuous learning – e.g., access to Linked In Learning, soft skills trainings, language courses.
• Competitive salary, annual salary increase, contribution for pension insurance, contribution for daycare for children up to the age of 3 years.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.