Job IntroductionSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.
Serco has significantly expanded its space services in the Czech Republic, contributing to major European space projects. Notably, Serco's involvement in the European Space Agency's (ESA) Earth CARE project, which focuses on studying climate change through advanced satellite technology, exemplifies their growing presence in the region. In collaboration with Exprivia, Serco's Czech and Italian teams are playing a crucial role in mission planning, operations, and monitoring, ensuring the project's success. Additionally, Serco Czech Republic is part of a consortium that provides essential engineering and data access services for ESA, further strengthening its reputation as a reliable partner in the European space sector.
We are currently searching for an experienced and dynamic System Operator to join our international team in Prague. The System Operator is used to monitor and control the data products system in a PDGS operational environment.
Main Responsibilities

• Operate the Ground segment monitoring facility to assess the overall system behaviour (performance, irregularities etc..)
• Detect irregularity based on the routine analysis of defined performance indicators (by the analysis of the content of the reports generated and/or by the absence of report)
• Refine the performance indicators to characterize the PDGS operations’ completeness and performance
• Identify and report to the customer any problem or incident
• Anomaly Handling investigation and problem solving
• Propose recommendations for resolution of anomaly related to ground segment
• Earth Observation (EO) data products management
• Systematic generation of EO data products monitoring and control

Successful Candidate

• EO data products and auxiliary file knowledge
• Linux O.S and native shell scripting
• Run, operate, monitor the system according to performance parameters
• Provide service desk and second line support
• Perform corrective maintenance (at least for blocking problems)

Any experience in the following would be of great value:

• Java programming
• SQL knowledge

Additional skills:

• Good communications skills in English
• Proactive approach to problem identification and resolution
• On Call support may be required
• Take full responsibility for the successful conclusion of the activities and success-oriented
• Very good user liaison capability and team-player spirit
• Sharp and curious mind
• Availability to travel within Europe to attend meetings

About The CompanySerco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Space Recruitment Team
On offer

• Competitive Salary.
• Great career opportunities in the Space industry
• Comprehensive package of benefits offered by the company, such as life insurance and health insurance.
• Engaging company events to foster team spirit.
• Hybrid working model to support work-life balance.
• Opportunity to work in an international environment.

Relocation:
The Czech Republic’s central location in Europe makes it a convenient base for traveling to other European countries, enhancing both professional and personal travel opportunities. Cities like Prague and Brno offer a high standard of living with excellent public services, including efficient public transportation, healthcare, and education systems. The cost of living in the Czech Republic is relatively low compared to many Western European countries, allowing for a comfortable lifestyle without breaking the bank. The Czech Republic has a high-quality healthcare system, which is accessible and affordable. The country is steeped in history and culture, boasting numerous UNESCO World Heritage Sites, beautiful castles, and charming medieval towns.
Serco provides relocation support for all EU passport holders planning to move to Prague and join Serco.
DE&I
Diversity, Equity & Inclusion at Serco is based on a culture where every voice is heard and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.
Package Description Joining Serco Italy’s amazing team offers:

• Competitive Salary
• Great career opportunities in the Space industry
• Corporate Benefits Package
• International environment
• Possible hybrid work