Denmark Job Openings
Skillspark AB
Head of Customer Success and Team Lead for Onboarding
Copenhagen
FULL TIME
October 11, 2024
Key Responsibilities:
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Manage the customer success process, ensuring internal customer satisfaction and progress.
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Lead and enhance onboarding processes for seamless user experiences.
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Drive the operationalization of data mesh, including decentralized silver and gold product development.
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Maintain in-depth knowledge of the platform and effectively communicate its value to customers.
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Own and continuously improve onboarding and adoption processes for scalability.
Key Metrics:
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Onboarding Customer Satisfaction (CSAT)
-
Onboarding Time
-
Customer Retention Rate
-
Data Mesh Operationalization
Requirements:
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Proven experience in customer success management, onboarding, and data product development.
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Strong leadership and collaboration skills across teams.
-
Expertise in data platform operations and scaling processes.
Start date: 01-12-2024
End date: 31-12-2025
Allocation: Full time, time & material
Location: Søborg, Denmark (Hybrid) Team.
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