Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Retail Application Support Specialist.
Be part of the movement - and play your part.

About the role
As a member of our Retail Tech Team, we are introducing a Retail Application Support role at our Copenhagen HQ. In this position, you will provide 2nd line support for the LS Retail POS solution, working closely with Retail Application Specialists and end-users.
Your primary responsibility will be to provide application support to our end-users onboard 17 vessels and 3 port shops as well as HQ users that are using LS retail.
You will get to work with following tasks:

• Manage incidents through to resolution, collaborating with other teams as needed and align through incident process where required
• Monitor retail system operation, performance and availability, and rectify any issues
• Perform standard configurations in our production system and applications supporting retail operations
• Provide functional and technical support to end-users
• Contribute to continuous improvement activities to enhance service levels
• Keep all internal documentation correct and up to date (knowledge base)

When you join us, we will give you a thorough introduction and onboarding, so you feel well equipped to handle the daily tasks.
About you
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. With this in mind, we think the ideal person for this position will have the following qualifications:

• Previous experience as an application support analyst focused on retail solutions. LS Retail is preferred but not a must
• ITIL Practitioner or equivalent knowledge and experience
• Ability to demonstrate practical troubleshooting and problem analysis techniques with minimal supervision
• Excellent communication skills navigating a wide variety of people in a professional manner, face to face, online and in writing
• Ability to plan, prioritize and perform under pressure to meet SLAs
• Willingness to travel

As part of our efforts to standardize support processes at DFDS, this position is a newly created role with the aim optimize how we conduct end-user support.
Working at DFDS
Join the movement and grow with us.
We promote a great workplace with a diverse and vibrant community and a healthy work/life balance with flexible work arrangements. Our newly built headquarters in Copenhagen is a unique, modern workplace which received the award Office building of the year 2023. Here, we enjoy our own game room, fitness facilities, cantina and café and a rooftop terrace with a beautiful ocean view, all just 5 minutes from the nearest train & metro station.
Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience and ambition match this role, we’d love to hear from you. Send us your CV as soon as possible as we’re keen to meet potential candidates on an ongoing basis.

Is there something you need to know, we haven’t covered here, please do not hesitate to reach out to Nay Zar Hla Tin on +4550641883

We look forward to hearing from you.