Job ID: 253356
Date posted: 25/10/2024
Who you are

You are eager and self-driven to constantly develop and demonstrate a willingness to build skills and effective working methods to benefit IKEA and personal growth. By being customer-oriented you see the customer first and consider the impact on the customer when making decisions. You naturally share the IKEA vision, values and culture and have a strong interest in home furnishing. You enjoy applying tactical and operational approaches for analyzing business opportunities from a customer perspective and are inspired by challenging situations. You have an eagerness and desire to understand the IKEA business, and the customer and co-worker needs and influence business improvement with a focus on customer satisfaction.

You bring with you 2-4 years of working experience in the supply chain on operational and/or tactical levels. You have experience in project management and working in a fast-changing environment. You are comfortable in communication and presenting in Danish and English and have proven analytical and numerical skills. You have strong computer skills and very high proficiency in Microsoft Office applications; high proficiency with connected IKEA System landscape applications is a plus. You have knowledge and experience of meeting and interacting with various business partners. You are self-reliant and motivated with a proven ability to work as part of a team as well as independently. You bring with you experience in developing and improving ways of working and get energized by problem-solving. You have a strong interest in Retail/home furnishing/supply chain/customer service.

You know the following areas:

• Business understanding: understanding of key performance measurement used.
• Knowledge of processes, supply chain, warehousing operations and service business leading to excellent customer fulfilment.
• Excellent understanding of the customer and co-worker needs, demands and expectations on the markets.
• Knowledge of market/industry intelligence: applies market/industry knowledge to achieve organizational goals and objectives; understands KPIs used for success measures for own function.
• Knowledge of change management and leading in the unknown/exploring.
• Vendor management: evaluating and monitoring vendor performance, ensuring that contract terms are followed, managing contract changes, and negotiation techniques.
• Financial competence: the ability to understand and communicate financial impact; applying financial knowledge to achieve organizational goals and objectives; knowledge about how internal and external financial impact the business of IKEA.
• Knowledge of indirect and interdependent leadership.

As a person, you have a strong collaborative mindset in building relationships across the organization and use your good communication and negotiation skills. You can respond to business and customer needs by providing creative solutions and developing implementation plans that deliver. You possess the capability to translate business and customer needs into development initiatives. You can act within the global framework to achieve local/market/organization goals. In planning and maintaining work processes you have an end-to-end approach, and you can apply strategic and analytical process-oriented thinking.
You communicate fluently both in Danish and English (written and spoken).

Your responsibilities

The purpose of the role is to take responsibility for the performance of assigned service partner(s) including:

• Daily operations for services connected to internal and external service partners.
• Operational excellence.
• Efficiency and continuous improvement.
• Short and mid-term capacities.
• Cost development.
• Lead-time development.
• Communications.
• Sustainability.

You will contribute to the operations and development of the Service Fulfilment organization both directly and through the work of with the assigned service partner(s) with a customer-centric and collaborative approach in focus.
In this role, you will contribute to creating the right prerequisites in the organization to enable the growth agenda and you will be the main speaking partner for the assigned service partner(s).

You will be:

• Responsible for securing high-performing daily operations connected to service fulfilment through the performance of the assigned service partner(s).
• Responsible for securing excellence in operations and quality under the scope of Service Fulfilment on the market through the performance of the assigned service partner(s).
• Responsible for short-, mid-term and long-term operational development of assigned existing service partner(s).
• Responsible for ensuring short and mid-term capacities and resources in the market's service fulfilment network through the work with the assigned service partner(s).
• Contribute to negotiating cost development of the Service Fulfilment function through the work with the assigned service partner(s).
• Responsible for securing efficiency and implementing improvements on the market in cooperation with relevant stakeholders throughout the organization.
• Contribute with both knowledge and expertise to optimal multichannel development and tendering activities as well as to all matrices, global initiatives, and competence networks.
• Contribute to the work of the Operations Specialist with relevant input regarding IT solutions to ensure that IT solutions are maintained and updated.
• Responsible for promoting and stimulating entrepreneurial orientation within the assigned service partner(s) or service partner(s) in an assigned geographical area to bring development and innovation ideas to Service Fulfilment and total IKEA in close cooperation with the Group Functions.
• Responsible for the implementation of the Customer Fulfilment sustainability agenda for Service Fulfilment through the work with the assigned service partner(s).

In this role, you will report to the Service Fulfilment Operations Manager.

Our team within IKEA

Customer Fulfilment (CFF) is a fundamental part of making IKEA omnichannel retailing a reality.
To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless and excellent customer experience with great quality in all touchpoints for the many people.

Questions and support? Let's connect!

If you have questions regarding the job, you're welcome to contact the Service Fulfilment Operations Manager, Anders Muffellmann, at anders.muffellmann@ingka.ikea.com.

Please notice that we do not receive applications via e-mail but only through our recruitment portal.

OTHER INFORMATION

• The position is an average of 37 hours per week on an individual contract. Overtime is reflected in the salary. Working hours are between 8-16 on weekdays, but we are flexible, and you can also work from home.
• It is expected that you will work from the Service Office at least 3 days pr. week, so we expect you already are living in Denmark.
• Salary within IKEA’s salary policy based on your competencies and including pension.
• We have various benefits such as Health insurance, massage, canteen, staff discount, discounts club with external partners, yearly gift and bonus.
• Start date ASAP and in agreement with you.

We don't have any Mobility-package (help moving and help with documents)

We have an ongoing interview process and reserve the right to close the job when we have received enough qualified candidates.