• You have a growth mindset that always looks for the positive, while your energy is contagious to your colleagues and customers around you.
• You truly enjoy helping others move and improve. You love helping your customers scale and grow.
• You love goals and objectives. You don't always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them.
• You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.
• You are the person who always wants to improve - everything. It can always be optimised, and done just a little bit better - every time.
• Self-improvement and self-awareness are critical to being open-minded to change and constructive feedback
• You are empathetic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathetic way and touch people's emotions.
• Ideally, you have a basic finance/accounting knowledge and/or experiences from working with tool integrations
Fluency in Danish & English (our company language)
• Fluency in Swedish will be a strong advantage but not essential requirement

• Have a strong focus on adoption and nurturing for customers that have already been onboarded
• With up to 1,000 accounts in your portfolio this is not the typical 1:1 approach customer success role, and you will have to think outside the box to work in scalable ways
• Identify gaps between best practice and actual usage of our product and features
• Make sure the customer learns about - and uses- all the features that will unlock value for them
• Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements.
• Help Pleo to achieve operational excellence for its customers
• Do everything in your power to avoid customer churn- by working with health scores, product and feature adoption
• Collaborate across teams to improve the entire customer segment from lead to nurturing
• Creating great nurturing of scale through automation, optimisation, and the right data usage.

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets
• Private health insurance to ensure you’re fit in body and mind to do your best work
• In Denmark, we offer 25 days of holiday + your public holidays
• For our Customer Success team we offer fully remote working within Denmark (but we also have a busy office in Copenhagen so you can adopt hybrid to suit you)
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling Mynd Up to give our employees access to free mental health and wellbeing support with great success so far
• Access to Linked In Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work
• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

• We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone
• We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
• When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.

What’s the interview process like?

How can I prepare for my interview?

What happens to my personal data when I submit my application?

Who can I contact about accessibility needs for interviews?

If I get the job, what will my onboarding be like?

What are Pleo’s values?

Why does my application need to be in English?

Can I apply for more than one position?