• Understand what the client’s overall goals and objectives are and the role that different departments/individuals are playing in achieving these
• Run the practical, day to day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to.
• Maintain existing and develop new relationships with clients, seeking to extend your network of valuable contacts beyond the insight team.
  

• Anticipate client demands and proactively find solutions, rather than just answering requests.
• Communicate effectively with senior management ensuring that they are kept up to date with client issues and developments.
• Handle appropriate inductions and training programmes with clients.
  

• Full knowledge of basic and advanced Worldpanel analysis.
• Take briefs from clients, and manage the production of appropriate materials/presentations/written documentation in response to the brief.
• Demonstrate insight to clients by highlighting implications to their business & offering actionable recommendations.
• Deliver presentations with recommendations that actively seek to meet the objectives of the client’s brief.
  

• Take part in own performance management using the online appraisal system.
Assist in coaching junior team members – sharing knowledge, encouraging a culture of learning and positive development.

Egypt