Job Purpose

Key Accountabilities

• Enhancing some of daily internal system reports such as clearing reports, instalments reports and outstanding LC & LG reports provided to Customer Service Unit team to allow the team to provide more accurate and efficient data to customers.
• Coordinate with all related departments to make sure that TAT and process are in place and updated to fulfill any uncovered gaps shown in Customer Service Unit daily.
• Maintaining and improving high levels of customer satisfaction by providing quick and accurate responses and resolving queries efficiently.
• End to end handling of complaints, follow up and arrange for satisfactory resolutions with all involved parties .
• Preparing Customer requests reports that are relative to account position and account dues position.
• Ensure contacting all Corporate customers in regular bases to obtain their level of service satisfaction.
• Handling Customer requests that related to trades and settlement
• Handling the whole Foreign Exchange process

Education

Experience

• Understanding of corporate banking products and services.
• Knowledge in accounting policies & standards and financial analysis tools & technique.
• Effective communicating skills
• 1 to 5 years banking sector experience – specifically in Customer Service
• Preferably Obtained Credit course

Competencies & Skills