To actively manage and coordinate credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost effective manner.

Key Activities

• To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
• To contribute knowledge and expertise toward resolving reoccurring billing issues.
• To maximize collection effectiveness from all customers in a timely and professional manner.
• To maintain efficient records of collection activities.
• To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary)
• To coordinate resolution of sales and customs disputes according to escalation procedures
• To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team
• To contribute knowledge and expertise toward resolving reoccurring billing issues
• To monitor credit accounts and report delinquent customers to Team Leader for review and action.
• To monitor credit limit of accounts and ensure proper action is taken
• To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor

List of processes as per AR GOM/ROM

• Collection Segmentation & porftolio allocation
• Active Collection (incl visit & schedule check pick up)
• Prepare & Execute dunning runs
• Trigger & follow-up on escalation process (incl visit)
• Prepare, execute, follow-up credit hold (temp credit stop)
• Prepare, execute, follow-up outsourced collection
• Prepare, execute, follow-up debt recovery & legal referals

Analytical skills

• Is able to gather and structure all data and information relevant for the analysis of an issue
• is able to assess the right level of detail in the context of the big picture
• Is able to identify patterns in the data
• Is able to draw conclusions and identify options for action for simple issues
• Is able to recognize obvious implications of the issue and cross-links with direct interfaces in the organization

Business communication

• Is able to proactively invite other people’s comments and suggestion
• Is able to communicate simple to difficult messages effectivel
• Is able to communicate effectively with all colleagues and (internal / external) customers Is open to other people’s comments and suggestions

Relationship management

• Is able to develop a network of contacts to build up their relationships and strengthen their organizational, product and market knowledg
• Is able to address task-related issues appropriately

Knowledge of financial metrics and tools

• Has basic knowledge of the use and meaning of finance metrics and tools
• Is able to gather correct data to provide effective administrative support

Knowledge of accounting standards and legal requirements regarding financial processes

• Is able to apply (mostly basic) knowledge of accounting standards, statutory, regulatory, and legal requirements to execute rather simple, repetitive tasks
• Is able to execute their work according to instructions

Knowledge of cash and liquidity management

• Has basic knowledge of banking, credit collection, cash management and payment systems
• Is able to gather correct data and administer cash applications and cash receipt reconciliation with treasury
• Is able to respond on simple customer queries and monitor and report on bank accounts

Negotiation

• Understands simple negotiation dynamics
• Is able to prepare information and explore opportunities and risks in negotiation processes

Judgment

• Is able to act upon decisions that have been taken by others, and make appropriate decisions affecting their own work where they are empowered to do so, requesting the support or clarification from their manager or colleagues if needed

Experience:

• Good telephone conversation/handling skills
• Effective communication and conversational skills
• High customer focus and service orientation
• Previous Collection experience is preferred
• Advanced MS office knowledge
• Intermediate Presentation skills

Educational Qualifications:

• Bachelor degree
• Intermediate level of English knowledge (DPDHL Business Language) preferred
• Computer literate and familiar with Word and Excel.

OUR OFFER:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!