Egypt Job Openings
Dubizzle MENA
Customer Support Executive - WebChat
New Cairo
FULL TIME
September 11, 2024
With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
JOB PURPOSE
As a Customer Support Executive you will help the users with their concerns, inquiries and suggestions, make sure to deliver the company point of view to their clients and deliver the voice of the customers to the company management.
Directly responsible of the overall website image, Refine the content quality, enhance the user experience and build user trust which directly help the company with the user Retention & different services renewal.
In this role, you will:
- Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook
- Messages, Twitter & Instagram) and provide product and service information by resolving product and service problems.
- Generate sales leads that develop into new customers
- Improve customer service experience and help create engaged customers
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Maintain an orderly workflow according to priorities
- Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.
- Bachelor’s degree in Business Management, Marketing, sales or other relevant subject.
- At least 2-3 years of experience in a Customer Support or Live chat support role.
- Experience using help desk software and remote support tools (Zendesk, Fresh
- desk, Etc.)
- Knowledge of company products, workflow & services.
- Language expertise (read, write, understand) Arabic
- Very good command of English language
- Proficiency with computers and strong typing skills.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills.
- Good multitasking skills.
- Strong organisation skills
- Passion for ensuring a world class user support experience
- Quick learner and adaptable to learn new processes, concepts, and skills
- Skilled problem-solver and multi-tasker
- Patient
- Critical thinker
- A fast paced, high performing team.
- Social & Medical Insurance
- Life Insurance
- Rewards & Recognitions
- Learning & Development opportunities
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