Egypt Job Openings
Coca‑Cola HBC Austria GmbH
Incident and Problem Management Leader
Cairo
September 2, 2024
We are seeking for a leader to join our new Service Integration and Management team, that will manage multiple service providers and integrate their services to provide a single, seamless service to the internal customer.
- Incident Management:
- Problem Management:
- Collaboration and Communication:
- Process Improvement:
- Compliance and Governance:
ARE THESE YOUR SECRET INGREDIENTS?
- Bachelor’s degree in information technology, Computer Science, or related field
- ITIL v4 certification required; additional certifications in IT4IT or SIAM are a plus
- Proven experience (5+ years) in incident and problem management within a complex, multi-vendor environment
- Strong understanding of SIAM principles and experience working in a SIAM ecosystem
- Excellent analytical and problem-solving skills, with a keen eye for detail
- Strong leadership and communication skills, with the ability to manage multiple stakeholders
- Experience with IT Service Management (ITSM) tools such as Service Now, BMC Remedy, or similar
- In-depth knowledge of ITIL v4 and IT4IT best practices
- Strong understanding of incident and problem management processes and techniques
- Proficiency in conducting root cause analysis and implementing corrective actions
- Ability to manage major incidents and lead cross-functional teams under pressure
- Excellent written and verbal communication skills
- Strong collaboration and interpersonal skills, with the ability to work effectively with diverse teams
ABOUT YOUR NEW TEAM:
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