Egypt Job Openings
Concentrix
Operations Manager - Travel experience (BPO) (CV is a must) (Cairo Egypt)
Giza
October 15, 2024
Operations Manager - Travel experience (BPO) (CV is a must) (Cairo Egypt) (m/f/d)Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Essential Functions/Core Responsibilities
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
-
Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
-
Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
-
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
-
Create and maximize relationships with client partners
-
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
-
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
-
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
-
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
-
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
-
Attend business reviews with the client
-
Handle a team of team leaders
Candidate Profile
- at least two years of Progressive Management Experience) preferred
-
Call center experience preferred
-
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
-
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
-
Work well under pressure and follow through on items to completion while maintaining professional demeanor
-
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
-
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
-
Demonstrated ability to mentor, coach and provide direction to a team of employees
-
Willingness to work a flexible schedule
Career Framework Role
Disclaimer
Location:
EGY Cairo Egypt-Smart Village Building B2110Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
New Job Alerts
Namaa Real Estate
Junior Accountant Receivable
Cairo
FULL TIME
November 5, 2024
View Job DescriptionSiemens Energy
Senior EHS Specialist - Siemens Energy, Cairo Egypt
Cairo
FULL TIME
November 5, 2024
View Job DescriptionBosch Group
Regional Marketing Communication Group Leader
FULL TIME
November 5, 2024
View Job DescriptionLooking for similar job?
HSBC
Operations Manager - Wholesale Servicing Operations, GSC Egypt.
Cairo
FULL TIME & CONTRACT
August 28, 2024
View Job DescriptionACCESS Health International
Program Manager (Operations and Growth)
Cairo
FULL TIME
August 28, 2024
View Job DescriptionDeloitte
Innovation Hub I Kinaxis Solution Consultant in Supply Chain & Network Operations I Rapid Response, Cairo, Egypt
August 29, 2024
View Job DescriptionNew Job Alerts
Namaa Real Estate
Junior Accountant Receivable
Cairo
FULL TIME
November 5, 2024
View Job DescriptionSiemens Energy
Senior EHS Specialist - Siemens Energy, Cairo Egypt
Cairo
FULL TIME
November 5, 2024
View Job DescriptionBosch Group
Regional Marketing Communication Group Leader
FULL TIME
November 5, 2024
View Job Description