Egypt Job Openings
Vodafone
Infrastructure Operations Specialist_VOIS
Cairo
October 1, 2024
Role Purpose :
Execute and operate all Data center operations activities over 24/7 shift base covering Datawarehouse and Billing cycles generation and backup , housekeeping and monitoring activities for all Vodafone Egypt systems hosted in the Vodafone Egypt datacenter .
Data Processing,
Data Center Experience, Reporting Skills, Supply Management, Independence, Productivity, Confidentiality, Documentation Skills, Problem Solving Positive service attitude.
Key accountabilities and decision ownership:
Data Processing,
Data Center Experience, Reporting Skills, Supply Management, Independence, Productivity, Confidentiality, Documentation Skills, Problem Solving Positive service attitude.
Key accountabilities and decision ownership:
- Maintains the quality criteria of the processes adopted by the service.
- Monitor and reports the Datacenter activities and performance status 24/7 as L1 .
- Develops the lessons learned and make sure that the service delivery is up to quality requirements and trigger the process improvements.
- Handles service quality escalations for the activities in scope of the service to L2 support teams .
- Ensures that the knowledge base is up to date.
- Receiving and cascading the knowledge to the team members.
Core competencies, knowledge and experience:
- B.Sc. in Computer or Communication Engineering or Computer Science is a plus (not mandatory)
- 1 / 3 year IT experience (Familiar with Technical support field)
- Excellent written and spoken English is a must.
- OS intermediate level of knowledge (Linux & Win )
Must have technical / professional qualifications:
- Good troubleshooting skills
- Different Operating Systems Knowledge (Microsoft , Unix / Linux, etc...)
- Sell scripting knowledge is a plus
- ITIL knowledge is a must.
- Experience using different analytics & reporting tools
- Identification of coherences between individual messages of systems and customers
#_VOIS#We Move The World#Move With Us
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
Sutherland Egypt
Customer Service Advisor - English
Cairo
FULL TIME
November 19, 2024
View Job DescriptionDiamond For Marketing & Business Solutions
Accountant
New Cairo
FULL TIME
November 19, 2024
View Job DescriptionDubizzle MENA
Client Relationship Executive - dubizzle Egypt
Cairo
November 19, 2024
View Job DescriptionDubizzle MENA
Client Relationship Executive - Bayut Egypt
Cairo
November 19, 2024
View Job DescriptionLooking for similar job?
Jotun Group
Sales Executive - Infrastructure
Cairo
FULL TIME & CONTRACT
November 5, 2024
View Job Description
See What’s New: Vodafone Job Opportunities
Vodafone
Vodafone Egypt- Customer Care Advisor (Location: Cairo- Zahraa El Maadi)
Cairo
October 23, 2024
View Job DescriptionNew Job Alerts
Sutherland Egypt
Customer Service Advisor - English
Cairo
FULL TIME
November 19, 2024
View Job DescriptionDiamond For Marketing & Business Solutions
Accountant
New Cairo
FULL TIME
November 19, 2024
View Job DescriptionDubizzle MENA
Client Relationship Executive - dubizzle Egypt
Cairo
November 19, 2024
View Job DescriptionDubizzle MENA
Client Relationship Executive - Bayut Egypt
Cairo
November 19, 2024
View Job Description