Egypt Job Openings

Vodafone

Infrastructure Operations Specialist_VOIS

Cairo

October 1, 2024

Role Purpose :
Execute and operate all Data center operations activities over 24/7 shift base covering Datawarehouse and Billing cycles generation and backup , housekeeping and monitoring activities for all Vodafone Egypt systems hosted in the Vodafone Egypt datacenter .
 Data Processing,
 Data Center Experience, Reporting Skills, Supply Management, Independence, Productivity, Confidentiality, Documentation Skills, Problem Solving Positive service attitude.


Key accountabilities and decision ownership:

  • Maintains the quality criteria of the processes adopted by the service.
  • Monitor and reports the Datacenter activities and performance status 24/7 as L1 .
  • Develops the lessons learned and make sure that the service delivery is up to quality requirements and trigger the process improvements.
  • Handles service quality escalations for the activities in scope of the service to L2 support teams .
  • Ensures that the knowledge base is up to date.
  • Receiving and cascading the knowledge to the team members.

Core competencies, knowledge and experience:
  • B.Sc. in Computer or Communication Engineering or Computer Science is a plus (not mandatory)
  • 1 / 3 year IT experience (Familiar with Technical support field)
  • Excellent written and spoken English is a must.
  • OS intermediate level of knowledge (Linux & Win )

Must have technical / professional qualifications:

  • Good troubleshooting skills
  • Different Operating Systems Knowledge (Microsoft , Unix / Linux, etc...)
  • Sell scripting knowledge is a plus
  • ITIL knowledge is a must.
  • Experience using different analytics & reporting tools
  • Identification of coherences between individual messages of systems and customers
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