Job Description

Job Responsibilities

• Acts as a first point of contact with Customers to support in any inquiries
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

Qualifications

• Good Communication Skills
• Excellent Command of the English language
• Strong Commitment and Dedication
• Age: Maximum 30 years
• Only graduated with Bachelor Degree
• Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)

• Previous Experience in Customer Care
• Previous Experience in Mobile Internet and/ or ADSL support.
• CCNA certification