Egypt Job Openings

Block Gemini Egypt

Operations Support Officer

Cairo

FULL TIME

September 2, 2024

Block Gemini is a leading technology solutions provider specializing in blockchain, AI, and digital transformation services. We are proud to power Moniic, a luxury ride-sharing application committed to delivering exceptional service and experiences to its users.
Job Overview:
We are looking for a motivated Operations Support team member to join our Moniic team. This entry-level role will be responsible for monitoring and supporting the operations of the Moniic ride-sharing application, ensuring smooth and efficient service delivery to our users.
Key Responsibilities:
Monitor the Moniic application and ensure smooth operation and service delivery.
Respond to user inquiries and issues in a timely and professional manner.
Coordinate with the technical team to resolve any application or service-related issues.
Track and report on application performance and user feedback.
Assist in the implementation of operational processes and procedures.
Provide general support to the Moniic operations team as needed.
Qualifications:
Excellent command of English, both written and verbal.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Positive “can-do” attitude and willingness to learn.
Previous experience in customer service or operations support is a plus but not required.
Benefits:
Competitive Salary.
Social Insurance.
Opportunity for growth and development within the company.
Block Gemini is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Experience:

Operations Support: 3 years (Required)

Language:

english (Required)

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