Global Security

Job Title:
Senior Investigator-EGPJob Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-RemoteThe Insider Risk and Compliance Sr. Specialist (Investigator) focuses on proactive identification of threats to the security of sensitive assets and data and driving and enhancing the fraud prevention culture and risk-free environment in Concentrix.
The Insider Risk and Compliance Sr. Specialist leads in building the goals of the Insider Risk and Compliance program to detect security and insider risks, including establishing capability to monitor and audit information for holistic risk management, establishing employee awareness and training materials, gather information for a centralized analysis, reporting and response capability. Security Risks to be identified would include Procurement, Finance, Human Resources, Privacy, MIS, Operational, IT, etc., all security risks affecting business.
Collaborate with respective departments (IT, HR, Legal, etc.) in the Company for defining action plans.
The Insider Risk and Compliance Sr. Specialist performs perform Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and conducting/ leading No Notice Inspections (NNIs).
, Executive presentations, No Notice Inspections, GSAs, and Collaboration with all teams/ departments. Achieve results through direct interaction as well as influencing other internal groups or persons to achieve results
Responsibilities:

• Co-Manage with the Sr. Investigator the establishment of processes and provide inputs for operationalizing the Insider Risk and Compliance program
• You will report to line manager
• Guide the highest Integrity and Ethical standards across the staff and the organization and in all interaction opportunities with all CNX staff
• Inspire creativity through continuous improvement and automation tools.
• Ensure partnership/ collaboration with Company departments for Proactive Risk Management – identification, assessment, risk action planning, and closures
• Participate/ Lead NNIs for assigned Sites or Accounts
• Participate/ Lead in GSAs for assigned Sites or Accounts
• For Non-Strategic Accounts, drive open risk findings to closure for NNIs, Investigations and GSAs
• For Strategic Accounts, discuss risk findings / observations from NNIs, Investigations, and GSAs with Business Information Security Officers (BISO)s
• Ensure security attestations are completed (as required) in a timely manner
• Establish and execute a robust methodology for periodic reviews aiming to highlight the gaps that exist in the processes
• Analyze operational data to identify trends, root causes of business issues, and/or opportunities
• Provide recommendations for corrective and preventive actions and suggest improvements to the processes
• Review and Report the review results and present to management team
• Participate / Lead assigned investigations
• Write incident reports, executive summaries, maintain records or chain of custody for all investigations assigned
• Conduct incidents analytics for assigned areas within the defined timelines
• Document learnings from incidents, and circulate to relevant stakeholders
• Conduct employee awareness and assist in developing training materials and where necessary assist in specific training

Accountability:

• Ensure Insider Risk and Compliance program initiatives in specific country/ Geo are well deployed, monitored and reported to leadership.
• Partner/support the in-country Sr. Investigator with the completion of the GSA and NNI in respective country to include planning, participating and governance of said activities
• Monitor assigned areas of risk ownership ensuring closures are tracked and presented to required stakeholders
• Lead the internal review work to achieve the efficiency

Qualifications:

• 6+ years of working in risk management, compliance, internal controls or criminal, internal or cyber investigations
• Bachelor's/ Master's Degree in Criminology or relevant area of study
• Certified Fraud Examiner (CFE) or willing/able to certify within 24 months of employment
• Experience in the BPO industry working in quality, compliance or delivery
• Understanding of criminal, fraud and cyber investigations and various risks in the BPO industry
• Identify performance and opportunity gaps
• Background in identifying cyber or fraudulent suspicious activity
• Communicate findings to senior team members and to Concentrix partners
• Must be fluent in Arabic
• B2+ English

Location:
Egypt, CairoLanguage Requirements:
Arabic (Required), English (Required)Time Type:
Full time2024-11-30 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents