Egypt Job Openings
Vodafone
Senior Ops Engineer, OIT RTC_VOIS
Cairo
September 16, 2024
Role purpose:
To provide L2/L3 operational End User technical support in All Unified Communication areas of Instant Messaging (IM), Meetings/Webinars, Video Teleconferencing, Video Streaming, Video Portals and Video on Demand Systems over large geographically dispersed networks.
Will be also responsible for proactive Service monitoring, maintenance & reporting to achieve the desired Qo S, also responsible for Service Administration and accountable for the operations performance/Quality, Responsible also for Change implementations, Core technical major incidents investigation and resolution.
Will be also responsible for proactive Service monitoring, maintenance & reporting to achieve the desired Qo S, also responsible for Service Administration and accountable for the operations performance/Quality, Responsible also for Change implementations, Core technical major incidents investigation and resolution.
Key accountabilities and decision ownership:
o Application Monitoring.
- Perform daily Health check. To confirm service stability and perfect performance.
o Service Administration.
- Test Service updates and implement it after approvals.
- Core Service configuration & Maintenance.
- Manage all user access privilege and Roles.
- Attend the Vendor meeting and make sure that the SLA between Vodafone group and is achieved.
o Change Management and implementation.
- Responsible for change Deployment plan creation.
- Responsible for Implementation and testing all Service Changes.
- Communicate/update Changes status. To users and management.
- Coordinate between all Change parties, Before and during the after implementation.
o Escalation and Incident Management.
o Service operation management and reporting.
- Troubleshoot any crisis related to the service and work on resolution within the agreed SLA.
- Escalate to vendor and management if needed.
- Present the root-cause and preventive actions to management when needed.
- Assuring the operational SLAs & KPIs achievement,
- Adding value through creating innovative solutions for better support
- Trigger the Onsite technical support team in case of hardware failure or deployments
- Join the monthly Service Review Meetings with the customer with a complete repot to track the service’ KPIs and operational trends/issues
- Provides & Presenting all requested operational reports.
Core competencies, knowledge and experience:
o Bachelor of telecommunications or computer engineering
o 3-7 years experiences in unified communication & collaboration Services support.
o ITIL knowledge is a must.
o Strong Troubleshooting and problem solving skills
o Very Strong Communication skills
o Strong analytical thinking
o Fluent English
o 3-7 years experiences in unified communication & collaboration Services support.
o ITIL knowledge is a must.
o Strong Troubleshooting and problem solving skills
o Very Strong Communication skills
o Strong analytical thinking
o Fluent English
Must have technical / professional qualifications:
o Excellent knowledge & Experience with Windows Servers management
o Database Administration background.
o Excellent knowledge of IIS Configuration and support.
o Excellent Knowledge with M.365 & Cloud solutions.
o Excellent knowledge with Microsoft SQL server 2008 and Oracle DB
o Expert in networking, voice & video protocols SSH, FTP protocols, SIP & H323
o Experience in unified communication technologies and collaboration solutions.
o Excellent Knowledge with networking theory, CCNA, Load balancing, FWs, …
o Experience in M.365 & Cloud Services.
o VMware AND VIRTULISATION
o Integrated MS Cloud Platforms.
o MS Azure
o Power Apps
o Graph API.
#_VOIS
#We Move The World
#Move With Us
o Database Administration background.
o Excellent knowledge of IIS Configuration and support.
o Excellent Knowledge with M.365 & Cloud solutions.
o Excellent knowledge with Microsoft SQL server 2008 and Oracle DB
o Expert in networking, voice & video protocols SSH, FTP protocols, SIP & H323
o Experience in unified communication technologies and collaboration solutions.
o Excellent Knowledge with networking theory, CCNA, Load balancing, FWs, …
o Experience in M.365 & Cloud Services.
o VMware AND VIRTULISATION
o Integrated MS Cloud Platforms.
o MS Azure
o Power Apps
o Graph API.
#_VOIS
#We Move The World
#Move With Us
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