Egypt Job Openings
Schneider Electric
Services Senior Site Engineer
FULL TIME
August 21, 2024
Essential Responsibilities:
- Provide outstanding customer service
- Advise customers on best practices, new services, and upgrade opportunities
- Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
- Perform Preventive, scheduled, and unscheduled Maintenance on equipment
- Track Installed Base (serviceable assets)
- Submit Opportunity Detected during his interventions
- Support serviceable Schneider equipment including but not limited to: electrical switchgear, transformers, Drives, s...etc.
- Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, …).
- Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting, and quality requirements.
- Perform basic audits of customers’ electrical systems and equipment.
- Document all required information for each site (technical report)
- Get signature from customer for acceptance after the execution of the on-site work
- Provide daily and accurate time and expense for each customer intervention
- Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
- Develop innovative solutions to more complex technical problems that arise during start-up.
- Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
- Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
- When at the customer site, looks for other business opportunities outside the current scope of work and lead them to the sales team
- Is in permanent relation with his planner/coordinator for smooth execution of his intervention
- Will escalate to FS technical expert in the countries as needed when unable to solve a technical issue
- Perform other duties as assigned
- Can investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)
Qualifications
Education and Experience:
- Bachelor's degree in electronics/electrical/mechanical
- Have 2-3 years of equivalent experience in a related field
-
Excellent experience in interacting every day directly with the customer, ensuring customer satisfaction (NSS) and SE signature (branding & soft skills) to be respected every day with our customers
-
Excellent command of English
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